Paid for 12J on a 744. Being moved to 17J in 5 minutes.
Feb 27, 2019, 7:44 am
#3
Original Poster
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Feb 27, 2019, 8:02 am
#4
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
Sometimes it's automatic but I'd just chat with the CSM so they have the option to put in a claim through the iPad, and who knows, maybe get some Avios for the inconvenience. They may also tell you which seats are available to move to.
Feb 27, 2019, 8:32 am
#5
Join Date: Feb 2016
Location: LHR
Programs: BAEC Gold, SkyTeam Elite Plus, Sixt Gold
Posts: 418
Happened the same thing on my way to SIN. My carefully selected window seat with direct aisle access on the A380 booked months in advance was gone and replaced with an aisle seat, basically half way into the galley...
I was "lucky" the new seat was so dirty I could take some pics and send them to BA, together with the report that despite ordering the express meal I was served last in the cabin. I got 7k avios as compensation...(no money back as I did not pay to reserve my seat).
I was "lucky" the new seat was so dirty I could take some pics and send them to BA, together with the report that despite ordering the express meal I was served last in the cabin. I got 7k avios as compensation...(no money back as I did not pay to reserve my seat).
Feb 27, 2019, 8:58 am
#6
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
Their T&Cs are quite clear on it, a refund is due.
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
If you don't do it via the iPad (didn't know you could tbh, good to know!) there's a form here: https://www.britishairways.com/travel/webforms/public/en_es?eId=120001&wfpId=seating_claim_form
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
Changes to seats
- On British Airways marketed and operated flights, you may change your seat at any time, and pay the difference in price where applicable. If you change your seat to one of a lower price, we will not refund the difference. You cannot make changes to your paid seating on flights marketed by other carriers.
- We cannot guarantee a paid seat request as we may need to change it for operational, safety or security reasons, even after boarding the aircraft.
- In the event that we have to change your seat we will endeavour to seat you in a suitable alternative. We will look to seat your party together in the first instance, and then if possible in your choice of window seat, middle seat or aisle seat. If you have paid for an exit row seat we will look to seat you in another exit row seat. If you are not completely satisfied with your replacement seat you can apply for a refund.
- Seats are not transferable to any other passengers.
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
Last edited by BertieBadger; Feb 27, 2019 at 9:17 am Reason: Updated with info from CIHY
Feb 27, 2019, 9:14 am
#7
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,097
Why has it be changed, is there a configuration change or maybe an upgrade?
And no we do not have a way of refunding the reservation fee, the customer has to do this themselves.
And no we do not have a way of refunding the reservation fee, the customer has to do this themselves.
Feb 27, 2019, 10:48 am
#8
Original Poster
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Their T&Cs are quite clear on it, a refund is due.
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
If you don't do it via the iPad (didn't know you could tbh, good to know!) there's a form here: https://www.britishairways.com/trave...ing_claim_form
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
Feb 27, 2019, 10:50 am
#9
Original Poster
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Their T&Cs are quite clear on it, a refund is due.
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
If you don't do it via the iPad (didn't know you could tbh, good to know!) there's a form here: https://www.britishairways.com/trave...ing_claim_form
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
https://www.britishairways.com/en-es...sandconditions
The emphasis is mine, but you don't have to accept any argument about it being equivalent. I'm feeling fairly certain that your satisfaction will be far from complete....
You can do it up to 14 days after the last flight in your itinerary. The logic for doing it after is (I presume) if you do it before they can boot you out your new selection to something even worse!
Feb 27, 2019, 11:42 am
#12
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Feb 27, 2019, 9:39 pm
#14
Original Poster
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Feb 27, 2019, 11:45 pm
#15
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
