UK BA Lloyds Card Query (Upgrade Voucher).
Feb 20, 2019, 7:59 am
#16
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847
Yes, sorry I wasn't clear - this was two separate one way bookings - one made on the phone with Avios and the voucher, the other made later on BA.com. They are not linked.
Mar 1, 2019, 7:10 am
#17
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
I just made an Avios booking in J through the GGL line. I wanted to use a Lloyds voucher to pay for W but was told that this wasn't possible and that the voucher could only be booked through the Avios line. Is this correct?
Mar 1, 2019, 8:08 am
#18
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
I understand from speaking with the Avios line that they need to process vouchers - BA can’t do it. This can be either by making the new booking with Avios directly, or applying the voucher to upgrade an existing booking (where the existing booking can have been made direct with BA).
Mar 1, 2019, 8:15 am
#19
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847
Yes this is apparently correct. I did manage to get a BA agent to process mine but I was told this was just luck that I got one of a couple of agents who was able to do it. The normal rule is to call the Avios line.
Mar 2, 2019, 4:00 am
#20
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
presumably there has to be a avios availability in the cabin above to use the voucher, even as a GGL?
Mar 2, 2019, 4:46 am
#21
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 847