Jan 1, 2019, 2:39 am
Last edit by: corporate-wage-slave
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Jun 23, 2019, 2:14 pm
#496
Join Date: Dec 2009
Location: near Heathrow
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Jun 23, 2019, 2:26 pm
#497
Join Date: Oct 2014
Location: Krakow
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As per this thread on the LH forium this does appear to be inline with Lufthansa's current compensation process, not just EC261. The request for photo id is proving controversial.
https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1973739-clear-photo-affected-passengers-holding-their-id-next-their-face.html
https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1973739-clear-photo-affected-passengers-holding-their-id-next-their-face.html
Jun 23, 2019, 2:37 pm
#498
Join Date: Aug 2018
Posts: 31
As per this thread on the LH forium this does appear to be inline with Lufthansa's current compensation process, not just EC261. The request for photo id is proving controversial.
A clear photo of the affected passengers holding their ID next to their face
A clear photo of the affected passengers holding their ID next to their face
Jun 23, 2019, 2:41 pm
#499
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
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Posts: 21,995
Maybe BA think the 'problem' is now 'fixed'.
Jun 23, 2019, 6:01 pm
#500
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
EDIT: This has now been fixed.
The issue with Flight Status comments on some carriers not showing is an EF bug that we will fix in the next day or so. Sorry for the confusion, however next time please just email us directly if you have a question about EF results.
The issue with Flight Status comments on some carriers not showing is an EF bug that we will fix in the next day or so. Sorry for the confusion, however next time please just email us directly if you have a question about EF results.
Last edited by ExpertFlyer Voice; Jun 24, 2019 at 10:24 am
Jun 26, 2019, 3:45 am
#501
Join Date: Nov 2015
Programs: BAEC Gold, *A Gold
Posts: 127
Could someone provide me the reasons listed why BA212 (BOS-LHR) on 22nd of June was delayed?
I was on that flight as the pilot claimed the cargo wasn’t loaded and we left 50 minutes late resulting in a misconnect for me. BA is now claiming we were late in London due to air traffic control restrictions however we were just on hold for like 5 minutes. They are refusing my claim because according to them I would have made my flight if there was no air traffic control restrictions, any ideas?
I was on that flight as the pilot claimed the cargo wasn’t loaded and we left 50 minutes late resulting in a misconnect for me. BA is now claiming we were late in London due to air traffic control restrictions however we were just on hold for like 5 minutes. They are refusing my claim because according to them I would have made my flight if there was no air traffic control restrictions, any ideas?
Jun 26, 2019, 7:42 am
#502
Join Date: Apr 2010
Posts: 538
Could someone provide me the reasons listed why BA212 (BOS-LHR) on 22nd of June was delayed?
I was on that flight as the pilot claimed the cargo wasn’t loaded and we left 50 minutes late resulting in a misconnect for me. BA is now claiming we were late in London due to air traffic control restrictions however we were just on hold for like 5 minutes. They are refusing my claim because according to them I would have made my flight if there was no air traffic control restrictions, any ideas?
I was on that flight as the pilot claimed the cargo wasn’t loaded and we left 50 minutes late resulting in a misconnect for me. BA is now claiming we were late in London due to air traffic control restrictions however we were just on hold for like 5 minutes. They are refusing my claim because according to them I would have made my flight if there was no air traffic control restrictions, any ideas?
Of that delay 34 minutes was due to cargo issue .
Jun 26, 2019, 8:54 am
#503
Join Date: Nov 2015
Programs: BAEC Gold, *A Gold
Posts: 127
Thank you even with no delay due to traffic delay it is very conceivable I would have missed that connection. Should I push BA or go through CEDR immediately?
Jun 26, 2019, 8:59 am
#504
Join Date: Apr 2010
Posts: 538
What was scheduled departure time of your next flight and from which terminal ?
Jun 26, 2019, 11:08 am
#505
Join Date: Nov 2015
Programs: BAEC Gold, *A Gold
Posts: 127
8.25 in T5A and we landed in T5C. Given it was an A380 there were so many people disembarking I knew I was never going to make conformance.
Jun 26, 2019, 11:45 am
#506
Join Date: Apr 2010
Posts: 538
Minimum connection time at T5 is 60 mins and you had a ticketed connection time of 95 min( assuming this was on one ticket ).
The cargo delay accounted for 34 mins of the overall delay which I expect will result in a denied claim as ( just ) less than the 35 mins cushion bulit into your connection.
I woud push back with BA and ask them to check " doors open " time for the inbound BA 212 as this could make all the difference.
The cargo delay accounted for 34 mins of the overall delay which I expect will result in a denied claim as ( just ) less than the 35 mins cushion bulit into your connection.
I woud push back with BA and ask them to check " doors open " time for the inbound BA 212 as this could make all the difference.
Jun 26, 2019, 2:06 pm
#507
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
Minimum connection time at T5 is 60 mins and you had a ticketed connection time of 95 min( assuming this was on one ticket ).
The cargo delay accounted for 34 mins of the overall delay which I expect will result in a denied claim as ( just ) less than the 35 mins cushion bulit into your connection.
I woud push back with BA and ask them to check " doors open " time for the inbound BA 212 as this could make all the difference.
The cargo delay accounted for 34 mins of the overall delay which I expect will result in a denied claim as ( just ) less than the 35 mins cushion bulit into your connection.
I woud push back with BA and ask them to check " doors open " time for the inbound BA 212 as this could make all the difference.
Jun 26, 2019, 2:37 pm
#508
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Jun 26, 2019, 2:43 pm
#509
Join Date: Nov 2015
Programs: BAEC Gold, *A Gold
Posts: 127
The absolute minimum time you need from T5C to make a 35 minute conformance is 48 minutes on the aircraft door at T5C. So yes, anything more than about 5 minutes of delay getting out of the aircraft and you wouldn't make it. And that kind of fits in with the reply from @cbagent . There is some flexibility with the 35 minutes, but there wouldn't be scope for this if you had checked bags. You still have a line of argument, namely there was perhaps more BA could have done to get you to your connection even with the other factors, but it would require careful argument. This is all assuming you were more than 3 hours late into your destination.
Yes I was on one ticket, I had checked luggage and yes I was delayed more than 3 hours to my destination as the first following flight out was much later in the day.
I have asked for the doors open time for now. Anything else I would need to make my case?
Jun 26, 2019, 2:46 pm
#510
Join Date: Nov 2015
Programs: BAEC Gold, *A Gold
Posts: 127
The absolute minimum time you need from T5C to make a 35 minute conformance is 48 minutes on the aircraft door at T5C. So yes, anything more than about 5 minutes of delay getting out of the aircraft and you wouldn't make it. And that kind of fits in with the reply from @cbagent . There is some flexibility with the 35 minutes, but there wouldn't be scope for this if you had checked bags. You still have a line of argument, namely there was perhaps more BA could have done to get you to your connection even with the other factors, but it would require careful argument. This is all assuming you were more than 3 hours late into your destination.