Jan 1, 2019, 2:39 am
Last edit by: corporate-wage-slave
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Jan 25, 2019, 7:50 am
#106
Join Date: Jul 2014
Location: Manchester, UK.
Programs: BAEC Silver, then a handful of points on everything else.
Posts: 185
EDIT: Also, see the three posts just before yours.
Jan 25, 2019, 7:52 am
#107
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
It was a pro-active cancellation done on Monday in anticipating of the snow on Tuesday afternoon and evening.
Jan 25, 2019, 3:29 pm
#108
Join Date: Jan 2019
Posts: 87
BA185 Canceled on Sunday 1/27. Any info on that one?
Many thanks!
Many thanks!
Jan 25, 2019, 5:48 pm
#109
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
From expertflyer, BA lists this as Operational reasons not eligible for EC261
As it was due to be operated by a 787-900 I suspect this is due to the never ending saga of defective engines meaning BA does not have enough 787-900 currently.
If that is the case, I would urge you to read this whole thread and how many others have successfully claimed EC261 in this specific case despite BA fighting to CEDR. You can the use this for your own claim.
As it was due to be operated by a 787-900 I suspect this is due to the never ending saga of defective engines meaning BA does not have enough 787-900 currently.
If that is the case, I would urge you to read this whole thread and how many others have successfully claimed EC261 in this specific case despite BA fighting to CEDR. You can the use this for your own claim.
Jan 28, 2019, 3:23 pm
#110
Join Date: Feb 2010
Posts: 23
We had a 3 hour delay that made us miss our connecting flight, arriving 6hr late to our final destination (NCL)
The reason for the delay was a bird strike on the incoming flight - are these these exceptional circumstances?
My understanding was that it is for the relevant flight but not those affected due to this (ie knock on effect)
Thanks!
The reason for the delay was a bird strike on the incoming flight - are these these exceptional circumstances?
My understanding was that it is for the relevant flight but not those affected due to this (ie knock on effect)
Thanks!
Jan 28, 2019, 3:24 pm
#111
Join Date: Feb 2010
Posts: 23
Something else - when do you go to the CEDR and when to, say, Bott&Co?
Jan 28, 2019, 3:54 pm
#112
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,200
We had a 3 hour delay that made us miss our connecting flight, arriving 6hr late to our final destination (NCL)
The reason for the delay was a bird strike on the incoming flight - are these these exceptional circumstances?
My understanding was that it is for the relevant flight but not those affected due to this (ie knock on effect)
Thanks!
The reason for the delay was a bird strike on the incoming flight - are these these exceptional circumstances?
My understanding was that it is for the relevant flight but not those affected due to this (ie knock on effect)
Thanks!
Jan 28, 2019, 5:12 pm
#114
Join Date: Feb 2010
Posts: 23
Flight KL686 from MEX to AMS on 7 Jan 2019 and then KL963 from AMS to NCL on 8 Jan,
The first leg was delayed for 3:30hs, and we were rebooked on KL965
The flight that suffered the bird strike was KL685 when leaving AMS
Jan 28, 2019, 5:13 pm
#115
Join Date: Feb 2010
Posts: 23
And just as I wrote that I realised that this is the BA section.....!
Jan 29, 2019, 8:17 am
#117
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,770
Got a reply today, about 12 days after I submitted my case, saying that BA had submitted their defence.
Havent had a chance to look at it yet, but is this standard procedure?
Does also mention I can add bits and that an adjudicator will take a look at things.
Havent had a chance to look at it yet, but is this standard procedure?
Does also mention I can add bits and that an adjudicator will take a look at things.
Jan 29, 2019, 8:25 am
#118
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,818
Yes, this is standard procedure. If you think you have given all the relevant information and there is nothing in BA's defence which changes anything of significance, then you best reply ASAP saying something along the lines of "thank you, nothing more to add". Don't do nothing at all, since CEDR is waiting for some sort of reply.
Jan 29, 2019, 8:35 am
#120
Join Date: Jun 2018
Location: Newcastle-upon-Tyne
Programs: BAEC Gold
Posts: 177
We believe that cancellation less than 14 days before we were due to depart is down to a lack of planning and foresight on BA's part and they are using the engine issue as an excuse to avoid paying compensation which is due. As BA were aware of the issue in April 2018 then they could have taken reasonable steps to prevent the cancellation of BA281. This could have been done by utilising another aircraft (London Heathrow is the base for BA and not an outstation). Alternatively, as multiple aircraft were affected and this is an ongoing issue, they could have leased other aircraft to prevent cancellations, as they have done for other destinations affected by this and similar issues. However, if neither of the above options were not possible to BA then they had adequate notice to ensure that cancellation could have been made more than 14 days before we were due to depart. BA chose not to do this and as they had adequate notice of potential issues they did not do enough to comply with the applicable legislation and should still pay the appropriate compensation.
The Adjudicator ruled that BA must pay compensation 6 days after I submitted the additional text.