Strange message about surface sector on upgrade attempt
Dec 17, 2018, 4:06 am
#1
Original Poster
Join Date: Jun 2006
Location: UK
Programs: BA Blue, VS Silver
Posts: 2,575
Strange message about surface sector on upgrade attempt
Looking at my wife's open-jaw booking LHR to KUL on BA33 and back on SIN to LHR on BA12, just clicked "Upgrade this flight with Avios" and we receive this message:
Gotta love BA.com
We are very sorry that we cannot process this request on ba.com because the journey includes a surface sector. Please call your local British Airways office to change this booking
Dec 17, 2018, 4:11 am
#2
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,258
Did you check first if there is Avios availability for the cabin you want? If there is - and you're eligible phone up to do the upgrade. I haven't ever successfully managed this using the upgrade button even when everything is correct including availability!
Dec 17, 2018, 4:17 am
#3
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
I'm not sure what's strange here. Your wife does have a surface sector - KUL-SIN. It's just a synonym for open jaw isn't it?
Dec 17, 2018, 4:21 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
check first for reward availability on ba.com, and if there is just call to do the UuA. Don't worry about it not working on MMB - it rarely does!