Dubai route wetlease to Air Belgium
Oct 3, 2018, 4:00 am
#1
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Advice please - change of airline!
Flying from Dubai to LHR First Class end of November.
Plane is now showing as Air Belgium and is in Business and not first class.
What should we do?
Simply got an email to say we have had to change your seats due to operational reasons.
Plane is now showing as Air Belgium and is in Business and not first class.
What should we do?
Simply got an email to say we have had to change your seats due to operational reasons.
Oct 3, 2018, 4:02 am
#2
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What is your preferred outcome? Can you depart on another flight or day?
Oct 3, 2018, 4:10 am
#3
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Do you need / want the TP's? I would be tempted to get a refund and book with EK in this instance. J with Belgium air is certainly not F with BA...
Oct 3, 2018, 4:11 am
#4
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So it was a day flight leaving at 2pm - we can probably leave the day before / after etc. But not sure if other flights are affected. Obviously to stay another day will cost money. Leaving the day before cuts our trip short.
Not really sure if other flights are affected.
Oct 3, 2018, 4:12 am
#5
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Oct 3, 2018, 4:14 am
#6
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Oct 3, 2018, 4:16 am
#7
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Oct 3, 2018, 4:19 am
#8
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Is your booking showing simply as a seat change, or does it imply the original flight has been cancelled (and replaced almost like for like).
If it's a simple downgrade you should get a 75% reimbursement - which may be enough for you to accept Air Belgium J (and you should get your F TPs I assume).
But BA may/have tried to wriggle out of that in the past by calling it a cancellation with adequate notice: then they are only obliged to offer you a rerouting or refund (and if you then stick with J they will try to only give you the fare difference, not 75%).
If it's a simple downgrade you should get a 75% reimbursement - which may be enough for you to accept Air Belgium J (and you should get your F TPs I assume).
But BA may/have tried to wriggle out of that in the past by calling it a cancellation with adequate notice: then they are only obliged to offer you a rerouting or refund (and if you then stick with J they will try to only give you the fare difference, not 75%).
Oct 3, 2018, 4:21 am
#9
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So as this applies to me equally, I can rebook, or if I stick with Air Belgium I am entitled to 75% of the cost of half of my F return ticket.......have I read the regs correctly? And that would be payable after the flight within 7 days?
And if I stick with AB, would I still be able to claim full BA F TP's and Avios?
Thanks
And if I stick with AB, would I still be able to claim full BA F TP's and Avios?
Thanks
Oct 3, 2018, 4:22 am
#10
Join Date: Dec 2007
Posts: 3,595
Dubai route wetlease to Air Belgium
Abu Dhabi has been impacted previously.
Dubai now appears to be the next victim:
British Airways has leased an aircraft from Air Belgium (KF) to be operated for a limited period on services between London (LHR) and Dubai (DXB).
The following guidelines are available for customers impacted by this change.
Advice for British Airways-125 ticketed customers whose BA flight has been changed to an Air Belgium (KF) operated wetlease flight
Flights/Dates affectedBA105/01NOV-14DEC LHR-DXB
BA104/02NOV-15DEC DXB-LHR
Tickets issued by02 Oct 2018
Rebooking for ALL customers
Rebook onto an alternative British Airways operated service between London Heathrow (LHR) and Dubai (DXB) or v.v. Rebook on the same date or as close to the original date of travel as possible.
Rebook into the same class as original or lowest available class in the same cabin
Additional options for First customers downgraded to KF’s Business cabin
There is no First cabin on the KF operated flight, so all First customers have been rebooked in the Business Class cabin.
If the customer no longer wishes to travel on a KF operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
If the customer still wishes to travel in the Business Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds (do not Q booking)
The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earningAdditional options for WTP customers
There is no World Traveller Plus cabin on the KF operated flight, so all customers have been rebooked into KF’s Economy cabin
If the customer no longer wishes to travel on a KF operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
If the customer still wishes to travel in the Economy Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds
The customer will retain World Traveller Plus baggage allowance and Avios / Tier Point earningRefunds Allowed - No unless fare rules permitThe cabin change refund will be processed automatically. One involuntary ticket change allowed from above options
Dubai now appears to be the next victim:
British Airways has leased an aircraft from Air Belgium (KF) to be operated for a limited period on services between London (LHR) and Dubai (DXB).
The following guidelines are available for customers impacted by this change.
Advice for British Airways-125 ticketed customers whose BA flight has been changed to an Air Belgium (KF) operated wetlease flight
Flights/Dates affectedBA105/01NOV-14DEC LHR-DXB
BA104/02NOV-15DEC DXB-LHR
Tickets issued by02 Oct 2018
Rebooking for ALL customers
Rebook onto an alternative British Airways operated service between London Heathrow (LHR) and Dubai (DXB) or v.v. Rebook on the same date or as close to the original date of travel as possible.
Rebook into the same class as original or lowest available class in the same cabin
Additional options for First customers downgraded to KF’s Business cabin
There is no First cabin on the KF operated flight, so all First customers have been rebooked in the Business Class cabin.
If the customer no longer wishes to travel on a KF operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
If the customer still wishes to travel in the Business Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds (do not Q booking)
The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earningAdditional options for WTP customers
There is no World Traveller Plus cabin on the KF operated flight, so all customers have been rebooked into KF’s Economy cabin
If the customer no longer wishes to travel on a KF operated flight:
• The customer may use the value of their ticket towards the purchase of a new ticket to an alternative destination
If the customer still wishes to travel in the Economy Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds
The customer will retain World Traveller Plus baggage allowance and Avios / Tier Point earningRefunds Allowed - No unless fare rules permitThe cabin change refund will be processed automatically. One involuntary ticket change allowed from above options
Oct 3, 2018, 4:23 am
#11
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Is your booking showing simply as a seat change, or does it imply the original flight has been cancelled (and replaced almost like for like).
If it's a simple downgrade you should get a 75% reimbursement - which may be enough for you to accept Air Belgium J (and you should get your F TPs I assume).
But BA may/have tried to wriggle out of that in the past by calling it a cancellation with adequate notice: then they are only obliged to offer you a rerouting or refund (and if you then stick with J they will try to only give you the fare difference, not 75%).
If it's a simple downgrade you should get a 75% reimbursement - which may be enough for you to accept Air Belgium J (and you should get your F TPs I assume).
But BA may/have tried to wriggle out of that in the past by calling it a cancellation with adequate notice: then they are only obliged to offer you a rerouting or refund (and if you then stick with J they will try to only give you the fare difference, not 75%).
Oct 3, 2018, 4:29 am
#12
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So as this applies to me equally, I can rebook, or if I stick with Air Belgium I am entitled to 75% of the cost of half of my F return ticket.......have I read the regs correctly? And that would be payable after the flight within 7 days?
And if I stick with AB, would I still be able to claim full BA F TP's and Avios?
Thanks
And if I stick with AB, would I still be able to claim full BA F TP's and Avios?
Thanks
Oct 3, 2018, 4:29 am
#13
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
I don’t want to hi-jack Gentle Giant’s topic but this affects me and I would like to ask a question. Would that be okay? It looks like Air Belgium have 4 A340s.
edited again. I am 11th-16th Dec so unaffected after all. Phew!
edited again. I am 11th-16th Dec so unaffected after all. Phew!
Last edited by Shingi; Oct 3, 2018 at 5:49 am Reason: Addition
Oct 3, 2018, 4:41 am
#14
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
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Posts: 272
Abu Dhabi has been impacted previously.
Dubai now appears to be the next victim:
British Airways has leased an aircraft from Air Belgium (KF) to be operated for a limited period on services between London (LHR) and Dubai (DXB).
If the customer still wishes to travel in the Business Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds (do not Q booking)
The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earning
Dubai now appears to be the next victim:
British Airways has leased an aircraft from Air Belgium (KF) to be operated for a limited period on services between London (LHR) and Dubai (DXB).
If the customer still wishes to travel in the Business Cabin on a KF operated flight:
• Customer will receive the appropriate % refund value –this will be automatically processed once the customer has travelled by Global Refunds (do not Q booking)
The customer will retain their First baggage allowance, Concorde Room access and Avios / Tier Point earning
Thanks, and by Appropriate % they mean 75% of half the ticket do they?.....
Oct 3, 2018, 4:48 am
#15
Join Date: Apr 2012
Location: M4, T5, DME, DXB, CAI, SDF among many others
Programs: BAEC GfL/GGL/CCR, BA Amex, Quidco, IHG Spire, Hotels.com Reinstated Gold)
Posts: 272
Sorry, I have plenty of EU261 for delay practice, none for downgrades!......would there be also be a refund based on fare differential, as well as the 75% compensation payment