BA209 Crew - Thank You
Sep 18, 2018, 4:23 am
#1
Original Poster
Join Date: May 2016
Location: LHR
Programs: BA GGL/CCR
Posts: 63
BA209 Crew - Thank You
Big thank you to the BA Crew on 209 to MIA yesterday. Moved an old boy with (I'm guessing) Parkinson's and his wife from WT to the relatively empty club cabin. Heartwarming stuff and absolutely the right thing to do. Brilliant.
(Couldn't find the BA crew kudos thread - and thought this deserved a new one anyway).
(Couldn't find the BA crew kudos thread - and thought this deserved a new one anyway).
Sep 18, 2018, 4:47 am
#2
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,020
If you are so happy I would suggest filling out a staff thank you form on the BA website. https://www.britishairways.com/trave...er_compliments
I guess it helps the employees get recognised and you could just put in the flight number and date and the entire crew rather than one exact name. Maybe a nice thing to do if you are very happy.
I guess it helps the employees get recognised and you could just put in the flight number and date and the entire crew rather than one exact name. Maybe a nice thing to do if you are very happy.
Sep 18, 2018, 5:04 am
#4
Original Poster
Join Date: May 2016
Location: LHR
Programs: BA GGL/CCR
Posts: 63
If you are so happy I would suggest filling out a staff thank you form on the BA website. https://www.britishairways.com/trave...er_compliments
I guess it helps the employees get recognised and you could just put in the flight number and date and the entire crew rather than one exact name. Maybe a nice thing to do if you are very happy.
I guess it helps the employees get recognised and you could just put in the flight number and date and the entire crew rather than one exact name. Maybe a nice thing to do if you are very happy.
Sep 18, 2018, 5:40 am
#7
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
With everything about BA that transpires on this forum, it seems obvious to not let BA/Management know about this, so no Golden Ticket and no online Thank you form. This forum (and I personally would remove the flight info) or a direct thank you while disembarking is the best way to express gratitude.
Sep 18, 2018, 5:56 am
#8
Original Poster
Join Date: May 2016
Location: LHR
Programs: BA GGL/CCR
Posts: 63
But that’s ridiculous. Maybe there were operational reasons for doing it, safety, comfort of the travellers and other passengers.
That BA staff would be in trouble for such a gesture and the fact that gesture was recognised by another traveller as a good and right thing to do is poor indeed.
Feels to me like the only thing BA have going for them is the crew and, opportunities to celebrate good service would be welcomed.
That an effort to provide positive feedback gets this type of response on FT is bit isht frankly.
That BA staff would be in trouble for such a gesture and the fact that gesture was recognised by another traveller as a good and right thing to do is poor indeed.
Feels to me like the only thing BA have going for them is the crew and, opportunities to celebrate good service would be welcomed.
That an effort to provide positive feedback gets this type of response on FT is bit isht frankly.
Sep 18, 2018, 6:10 am
#9
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,201
But that’s ridiculous. Maybe there were operational reasons for doing it, safety, comfort of the travellers and other passengers.
That BA staff would be in trouble for such a gesture and the fact that gesture was recognised by another traveller as a good and right thing to do is poor indeed.
Feels to me like the only thing BA have going for them is the crew and, opportunities to celebrate good service would be welcomed.
That an effort to provide positive feedback gets this type of response on FT is bit isht frankly.
That BA staff would be in trouble for such a gesture and the fact that gesture was recognised by another traveller as a good and right thing to do is poor indeed.
Feels to me like the only thing BA have going for them is the crew and, opportunities to celebrate good service would be welcomed.
That an effort to provide positive feedback gets this type of response on FT is bit isht frankly.
Sep 18, 2018, 6:13 am
#10
Join Date: Jul 2016
Programs: BA Bronze SPG
Posts: 273
I thought it was a lovely gesture. Maybe the crew member had experience of an elderly relative in similar circumstances. It is obvious the old boy's travelling companion was his wife and a full-time carer to him which is a stressful job in itself. The upgrade treat was as much for her as it was for him. Well done CC!
Sep 18, 2018, 6:30 am
#12
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
This is a nice story and I'm sure even the grumpiest jobsworth would struggle to find fault with this, but if it's a possibility (even a remote one) that crew could be in trouble, ridiculous as that may seem (as it does to me) then probably best to be circumspect on the detail. CIHY has some authority in this regard!
Sep 18, 2018, 6:32 am
#13
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
I’m not saying it’s a bad thing, the opposite in fact and I will continue to do similar acts of kindness but this has to be documented, is the OP sure the crew did this?
Sep 18, 2018, 6:35 am
#14
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
Exactly, and I do remember him mentioning one time at least that such behavior (basically upgrades at crew discretion) are not approved by the management. This is sad indeed, no denying. Nevertheless the image painted of BA management on this board should not be a surprise.
Sep 18, 2018, 8:59 am
#15
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
In a word, yes. If somebody does a good thing by breaking the rules, that it still a good thing, but their employer does not need to know exactly what they did. I'm sure you can think of examples of this from your own professional field. Like many people on here, I have observed similar acts of kindness on various airlines. When I do, I go out of my way to write to the airline to commend the individual's outstanding customer service, but if I suspect they did more than they had authority to do, I do so circumspectly and omit anything that I think could possibly get the person into trouble. Common sense, really.