BA unable to give me a receipt for a flight I purchased directly from them
May 3, 2018, 7:18 am
#1
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BA unable to give me a receipt for a flight I purchased directly from them
I bought a normal ticket over the phone (UK Gold line) from BA and have already taken the outbound leg. I've been asking for the receipt for a weeks now and they are having what appears to be an internal IT issue. Most recently I engaged the Twitter team who says they have raised a ticket with their IT dept. But I don't have a lot of confidence that it will be taken care of quickly. I actually think this issue has been going on for a long time now as I haven't gotten any email from BA other than marketing mail. No BAEC updates, no receipts from a ticket back in January, etc. And yes I checked my spam filter and got them to send it to a different account, but that isn't working. Somehow in BA's IT there is a block tied to my account it seems. I also checked my BAEC profile to make sure that I am opted in to receive all mail.
I asked the Twitter team to send it by Whatsapp, or Skype, etc., but they are unable to do that. I asked at an outstation, but they say they cannot help as they don't have access to UK tickets. I expect that BA is legally required to issue a receipt for a ticket purchased from them, but I am at a loss for what to do. Does anyone have any ideas? I'm about at the point of asking them to send a fax, if they can do that.
I asked the Twitter team to send it by Whatsapp, or Skype, etc., but they are unable to do that. I asked at an outstation, but they say they cannot help as they don't have access to UK tickets. I expect that BA is legally required to issue a receipt for a ticket purchased from them, but I am at a loss for what to do. Does anyone have any ideas? I'm about at the point of asking them to send a fax, if they can do that.
May 3, 2018, 7:24 am
#2
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
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Did you try the automated service: https://www.britishairways.com/trave...tomer_receipt?
May 3, 2018, 7:52 am
#3
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Thanks, no one at BA mentioned this, but I just submitted the information. However the reply was that it can take up to 28 days! And I think it will have the same problem in that BA's IT cannot send me mail.
Any other ideas?
Any other ideas?
May 3, 2018, 8:34 am
#6
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I'm in Africa. I had originally flown to NBO and the BA office in Nairobi cannot help. I won't be back at LHR for a good while.
May 3, 2018, 8:42 am
#7
Join Date: Oct 2005
Location: South East, UK
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Since you have only taken the outbound leg, can you not just access MMB and select the "Print/email e-ticket receipt" option? Or is that not an option for phone bookings?
May 3, 2018, 9:22 am
#8
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May 3, 2018, 11:17 am
#9
Join Date: Sep 2000
Location: UK
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Air Travel does attract VAT but it's zero rated.
They'd be legally obliged to give an invoice (not receipt which is just a record of payment) to another VAT registered business.
May 3, 2018, 11:20 am
#11
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May 3, 2018, 11:20 am
#12
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May 3, 2018, 11:28 am
#13
Join Date: Sep 2015
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@stimpy: Have you tried printing the receipt via QR/AY?
May 3, 2018, 12:37 pm
#14
Join Date: Aug 2014
Posts: 2,659
The fact that its made over the phone wont affect this, if its a booking that is part flown or flown does. If a booking is part flown or flown you lose functionality in mmb and contact centre lose ability to resend receipt, only option is to do request ba.com/receipt. However last i checked while it can take upto 28 days the actual turnaround time was only a couple of days.
May 3, 2018, 1:07 pm
#15
Join Date: Jan 2015
Location: Cheshire
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Not great advice depending on what the OP intends to do with it. Better to retrieve the receipt via QR, AY or another OW airline. If all that fails, then classic checkmytrip is you friend.
@stimpy: Have you tried printing the receipt via QR/AY?
@stimpy: Have you tried printing the receipt via QR/AY?