BA double upgrade BA116 JFK-LHR
Feb 26, 2018, 3:51 am
#1
Original Poster
Join Date: Feb 2018
Programs: BA
Posts: 27
BA double upgrade BA116 JFK-LHR
Hi everyone
I got upgraded at check in to world traveller plus.
20 mins before board I was called to the gate and then got upgraded to club world. Has anyone every been upgraded twice on one flight?
Overall I found the experience ok the bed was nice and legroom good but found one crew member must have problems with upgrades as I didn’t like the may he spoke to me. Could this be cause he knows I was a double upgrade. I may concider filing a complaint as there was no need to speak to me in that way.
I found near landing that some people got offered breakfast and some didn’t I’m asummsing fully paid passengers get taken care of first ?
thanks 😀
I got upgraded at check in to world traveller plus.
20 mins before board I was called to the gate and then got upgraded to club world. Has anyone every been upgraded twice on one flight?
Overall I found the experience ok the bed was nice and legroom good but found one crew member must have problems with upgrades as I didn’t like the may he spoke to me. Could this be cause he knows I was a double upgrade. I may concider filing a complaint as there was no need to speak to me in that way.
I found near landing that some people got offered breakfast and some didn’t I’m asummsing fully paid passengers get taken care of first ?
thanks 😀
Feb 26, 2018, 3:59 am
#4
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
Hi everyone
I got upgraded at check in to world traveller plus.
20 mins before board I was called to the gate and then got upgraded to club world. Has anyone every been upgraded twice on one flight?
Overall I found the experience ok the bed was nice and legroom good but found one crew member must have problems with upgrades as I didn’t like the may he spoke to me. Could this be cause he knows I was a double upgrade. I may concider filing a complaint as there was no need to speak to me in that way.
I found near landing that some people got offered breakfast and some didn’t I’m asummsing fully paid passengers get taken care of first ?
thanks 😀
I got upgraded at check in to world traveller plus.
20 mins before board I was called to the gate and then got upgraded to club world. Has anyone every been upgraded twice on one flight?
Overall I found the experience ok the bed was nice and legroom good but found one crew member must have problems with upgrades as I didn’t like the may he spoke to me. Could this be cause he knows I was a double upgrade. I may concider filing a complaint as there was no need to speak to me in that way.
I found near landing that some people got offered breakfast and some didn’t I’m asummsing fully paid passengers get taken care of first ?
thanks 😀
Feb 26, 2018, 4:02 am
#5
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
Lucky you, I believe it does happen occasionally, and there may be a whole thread on it somewhere. The crew member shouldn't treat you any differently so if they were rude I'd certainly put in a complaint, although I wouldn't expect much of a response. Every passenger should be offered breakfast, regardless of how they paid, although I tend to find when I'm in a window seat that I often get forgotten about. I did think you were supposed to be given a breakfast card on the JFK route, on which you indicate whether you would like breakfast and if so what you would like. Seems like they may have missed you out for that, although they shouldn't. Other passengers may have indicated that they just wanted to sleep, hence they didn't get anything. It's worth using the call button if you would like something though. Your boarding pass should have given you access to the Arrivals lounge at Heathrow where you could also have had breakfast, but they don't really advertise that so you probably wouldn't have realised.
Feb 26, 2018, 4:05 am
#6
Original Poster
Join Date: Feb 2018
Programs: BA
Posts: 27
Feb 26, 2018, 4:09 am
#9
Original Poster
Join Date: Feb 2018
Programs: BA
Posts: 27
Sorry but I think everyone should be spoken to with respect even if your in first class or economy.
Feb 26, 2018, 4:13 am
#10
Original Poster
Join Date: Feb 2018
Programs: BA
Posts: 27
Feb 26, 2018, 4:14 am
#12
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
I really don't understand the comments about putting up with cabin crew being rude to you. It may or may not have been because of the upgrade, but either way it's not acceptable - and if no-one complains, they'll just carry on behaving that way. Given that the OP said that they filled out the breakfast card and didn't receive anything, service was clearly lacking.
Feb 26, 2018, 4:15 am
#13
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
Yes I’m sure, we know how many upgrades but you asked if they knew you were a double upgrade, only our ground staff know this.
So you completed the breakfast request card, are you 100% sure you put the right seat number on the card, you would be surprised that on every flight I have been on you get 5 or 6 with the wrong seat number or no number at all?
The crew would have been focusing on those cards that they could understand and would have been happy to serve anyone who contacted them.
Please don't think this experience is typical as crew are more than apply to look after upgrades as these customers are usually lovely to look after.
The crew would have been focusing on those cards that they could understand and would have been happy to serve anyone who contacted them.
Please don't think this experience is typical as crew are more than apply to look after upgrades as these customers are usually lovely to look after.
Feb 26, 2018, 4:17 am
#14
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 1,166
sometimes BA crew are just rude - I've had excellent crew in all classes, and rude crew in all classes on cash paid tickets as well...trust me, it won't be because you were an upgrade; it will just be one of the chippy crew you sometimes get on BA - FYI more common on the return leg (flying into LHR) as crew are tired by that point so service can sometimes suffer...not always, but on returns from the US I often do get the impression the crew are just going through the motions.
Anyway: long story short, this won't be because you were an "upgrade". You just got unlucky with a crew member.
Anyway: long story short, this won't be because you were an "upgrade". You just got unlucky with a crew member.
Feb 26, 2018, 4:18 am
#15
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
What was it that the crew member said to you? If the crew member was rude, making a complaint is entirely reasonable. You should have been treated no differently than any other passenger in the cabin.