suley

My two cents as a investigator for not relevant company

You need to decide what you want, if your looking for them to say yes were sorry and end of then you need to be clear to them with that and in honesty more then likely the declining email will have that.

If your looking for Avios or compensation, firstly have in your mind what you want and ensure you dont waste too much time on it then needed.

If your going down the legal route or want compensation then
- Ask them for a copy of the report and you require the evidance to be returned to you, more then likely they have thrown away and will try advise they cannot. The flight report additionally and any investigation undertaken or interviews to discredit the cabin crew. They wont like and will probably reject, if you want to be a real ..., as it under the Data Protection Act and they will have to disclose subject to a possible £10 fee.

- Once you have the report from the CSA, remind them that for any investigation, the information provided on the outset is the most reliable and that shows the CSA reported the find and therefore for them to decline it was not, unless the food report with pics shows it was not as claimed then you dont have much of a claim otherwise you do.

- Remain composed and dont do the I will report to social media or I will get solicitors, when someone tells that to my teams, I tell the staff let them do what they want, legal issues are not treated equally and not always a PR issue.

gengar

Is this a serious post? This is something that most certainly should be complained about and something that the responsible parties would want to hear about! It is not just a safety concern - even from the most self-serving perspective, a huge liability issue for the foodservice company. Only the most recklessly and poorly run company would not want to know about broken dishware/glassware fragments that found their way into served food.

Greenpen

Why is it always mothers or grandads at severe risk? The old are generally less bothered than the young about bits of porcelain or being adrift!

Flynner13

In the minority here but I understand where the OP is coming from. You can no longer have a sensible conversation with BA. Their contact centres are beyond poor these days.

Two years ago I contacted BA with the only complaint I ever made to them in 10 years of flying with them. Maybe 10 - 20 international flights a year. A mixture of J & Y bookings. I was given a £30 BA electronic voucher as compensation. I thought a£200 voucher based on what happened would have been about right. I was peed off to say the least but decided I couldn't be bothered to make a big deal. Instead I would quietly let my feet do the talking. So I said nothing back to them. Took the £30 e-voucher. Then changed my travel to another airline. Job done

Here's the kicker. A month before the e-voucher expired I tried to use it. It didn't work. I contacted BA. Endless emails, calls etc. No joy. All I wanted was the £30 e-voucher replaced with one that would work. Nothing more. They kept sending copy and paste nonsense about "how to use a voucher" or explain that "they couldn't offer additional compensation". I didn't want anything extra.

After about 6 months of this and the best part of 15 contacts I had enough. They wound me up so much that I submitted a legal claim. Never done it before and never hopefully never again. I only did it because - same as OP - BA drove me mad with their "we don't give a "****" anymore approach to service".

Two weeks ago the court awarded me £250 plus legal costs. It would have saved them a lot of time, effort and money if they just gave me a replacement for the £30 e-voucher that did not work.

And Yes I feel better for doing it - but be happy never to have to use the courts again ever and just get on with life!

noFODplease

I don't really understand this? I don't think there was any mention of a complaint about a 'gross' factor like finding bugs or hair. It is a safety/injury issue.

Surely the very fact of having kids means you can put yourself in the OP's shoes - if your child was eating a meal on BA and there were shards of porcelain in his meal, with potential to be swallowed, you wouldn't care?

I doubt that very much. There is no reason for it to be any different for the OP's parent.

subject2load

On further reflection, I don’t believe Raffles was being serious.

Either way, his post was very strange.

710 77345

Definitely go down the subject access request route next - it will cost you £10, but will be interesting to see what discussions they have had about you and your case.

msm2000uk

Presumably if the porcelain was in the meal of one of your kids, and they ate it not knowing what it was, you'd feel a tad differently?

M

Often1

That suggests to me that what OP has a different view of what the cabin crew wrote or that an investigation did not support OP's assertion about what happened to his mother.

That is a factual dispute and OP may be miffed that BA does not believe him, but that may well be where things stand. Nobody here was there either and OP's mother has apparently not complained, so perhaps BA is correct.

flyuk

I think the salient point here is the lack of evidence. If you had kept the item the source could have been tracked through the production chain. Having given it to BA is akin to giving a robber the only copy of the CCTV in which he's seen robbing. BA will probably have disposed of it and the cabin crew will probably "not remember properly" for fear of losing opportunities at work. A good brief, and trust me when I say BA would have a good brief, could easily put doubt in a court's mind about where the porcelain came from or even if it existed. Also, there is no damage to person or goods, only risk and mild distress, therefore any compensation would be nugatory, and you may not even get costs if you are seen to be litigious. The press might be interested, but other than a "letter to the author" or similar, it's unlikely they'd publish an article that makes them potential victims of a libel suit.

I'm sorry you had a bad experience, but I think you can't really take this any further other than with a threat of taking it to the press in the hope of getting a few Avios. BA will not apologise unreservedly as that can be taken as admission of liability.

drvannostren

Call the CBC in Canada. They love this kinda stuff with Air Canada. Since it's a Commonwealth carrier they'd probably chat with ya.

I can't believe this has happened twice though, what a strange situation. Def should've taken pictures no matter what your intent was, that was your proof, without it, sadly it's he said she said.

jp-mco

awayIgo

subject2load

I’ve now progressed from having doubts as whether Raffles was being serious (although I’d say there are far better topics for a bit of a joke than the possibility of a passenger coming to harm - AND whilst onboard an aircraft with only limited access to help - from swallowing a jagged piece of porcelain ......) and I’m actually wondering whether his FT a/c has somehow been hacked ........

sjc2679

Out of curiosity, whether a joke or not, where would you draw the line? If not glass, porcelain, hair or insects, how about syringes or animal excrement? Just trying to find your tipping point.