May 22, 2018, 3:28 am
Last edit by: serfty
Link to Text of the regulations in PDF format
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Jun 18, 2018, 3:23 am
#767
Join Date: Aug 2005
Programs: BA Gold, HHonors, Virgin
Posts: 766
Valid EU261 claim [?]
A bit of advice please.
We got caught by the Birmingham runway closure over the weekend. We were flying in J from AGP-BHX on Saturday at 2345 with a STA of 0145. We finally arrived with doors open at 0532.
Our aircraft G-LCYS was scheduled to fly to Florence, Palma and finally Malaga on Saturday.
It arrived back from Florence on time at 1127 for a STD departure to PMI at 1230. This flight was then caught by the Norwegian B737 diversion at around 1330.
Now, whilst the diversion was totally outside BA's control, had it departed to PMI on time then it would not have been caught by the subsequent closure of the airport.
I would appreciate thoughts on whether we have a valid claim.
Incidentally, the information at AGP was appalling with them advising inly an hour delay when the aircraft still hadn't landed at BHX from PMI prior to coming to AGP.
We got caught by the Birmingham runway closure over the weekend. We were flying in J from AGP-BHX on Saturday at 2345 with a STA of 0145. We finally arrived with doors open at 0532.
Our aircraft G-LCYS was scheduled to fly to Florence, Palma and finally Malaga on Saturday.
It arrived back from Florence on time at 1127 for a STD departure to PMI at 1230. This flight was then caught by the Norwegian B737 diversion at around 1330.
Now, whilst the diversion was totally outside BA's control, had it departed to PMI on time then it would not have been caught by the subsequent closure of the airport.
I would appreciate thoughts on whether we have a valid claim.
Incidentally, the information at AGP was appalling with them advising inly an hour delay when the aircraft still hadn't landed at BHX from PMI prior to coming to AGP.
Jun 18, 2018, 3:32 am
#768
Join Date: Jun 2009
Location: London, United Kingdom
Programs: British Airways Gold
Posts: 2,636
That logic is unlikely to be accepted grounds for an EU261 claim. If the runway closure had not taken place then the flight would (most likely) have operated with a delay of less than 3 hours
Jun 18, 2018, 3:40 am
#769
Join Date: Aug 2005
Programs: BA Gold, HHonors, Virgin
Posts: 766
My point is their slow turnround directly led to the nearly, 4 hour delay we encountered.
Jun 18, 2018, 3:44 am
#770
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,264
You're correct there but had they turned it round on time then it would have operated pretty much to schedule as the TCX flight did that arrived just behind it on the first rotation and got away to PMI on time before the runway closure.
My point is their slow turnround directly led to the nearly, 4 hour delay we encountered.
My point is their slow turnround directly led to the nearly, 4 hour delay we encountered.
Pilot37
Jun 18, 2018, 3:55 am
#771
Join Date: Aug 2005
Programs: BA Gold, HHonors, Virgin
Posts: 766
I can only point out that the all seemed OK with the TCX flight at the same STD to PMI that went on time with a 1 hour turnround. There were no major delays despite Marseille having a strop on.
Jun 18, 2018, 3:57 am
#772
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Always ambitious to title a thread "Valid EU261 claim" when I can see more than one reason for why the claim isn't likely to be approved. Good luck with it though.
Jun 18, 2018, 3:59 am
#773
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
I think given the content of the original question, the OP is clearly asking for advice as to whether he / she has a valid EU261 claim. I would suggest there is a question mark missing from the thread title.
Jun 18, 2018, 4:00 am
#774
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
It seems the delay for your AGP-BHX flight tracks back to a late departure form BHX-PMI on 16 June on BA7029 which should have departed at 1220 but actually departed at 1644. The aircraft was therefore late on the return PMI-BHX, and then late departing for AGP later on.
The D8 flight which caused all the problems landed at BHX at 1337. It's not clear why BA7029 was delayed departing, but as ajeleonard noted though the majority of the delay could be attributable to the runway closure which would mean no compensation.
The D8 flight which caused all the problems landed at BHX at 1337. It's not clear why BA7029 was delayed departing, but as ajeleonard noted though the majority of the delay could be attributable to the runway closure which would mean no compensation.
Jun 18, 2018, 4:02 am
#775
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,902
It only takes 5 minutes to put in the claim and within a few days (or weeks) you will receive BA's answer. The last time I submitted a claim, I only said that I had arrived at my final destination 5 hours late due to a missed connection because of a late inbound aircraft. As far as I was concerned, it was then up to BA to explain why my claim wasn't valid if they believed it wasn't.
In my case it was apparently valid and I have been paid the €600. You can't lose by submitting the claim. If they say they're not liable, then you can decide whether you wish to pursue it further.
In my case it was apparently valid and I have been paid the €600. You can't lose by submitting the claim. If they say they're not liable, then you can decide whether you wish to pursue it further.
Jun 18, 2018, 4:26 am
#776
Join Date: Aug 2005
Programs: BA Gold, HHonors, Virgin
Posts: 766
Indeed there was a ? or even ???? missing. i did try to find a way to insert but to no avail.
Jun 20, 2018, 2:56 am
#777
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
Hi,
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
Jun 20, 2018, 3:24 am
#778
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Hi,
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
BA would be responsible for EC261 compensation
Jun 20, 2018, 3:28 am
#779
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
Hi,
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
Sorry in advance for not searching the thread - currently on a delayed BA flight waiting to leave Ams, connecting at Heathrow to a Virgin flight to LA. One ticket booked through Virgin. Delay is due to baggage reconciliation issues at AMS.
If it gets worse and I misconnect, who would be responsible for rearranging, and what would obligations be in terms of which carriers to reroute on etc? And best people for me to speak with?
Hopefully i’ll still make it, but just trying to arm myself for a quick resolution in case of any further delays.
Thanks!
Jun 20, 2018, 4:04 am
#780
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,819
If you are on BA429 then that's only about 15 minutes late (though the timings don't align with your post, so I may have got this wrong, BA431 is more or less on time). But I'd endorse the advice to hotfoot to T3, and definitely airside too via the bus service to Flight Connections, and then to the Virgin desk, unless someone meets you off the AMS service with other options - which being VS is unlikely. Formally it's BA who is responsible for the missed departure, but that doesn't change the advice to go to VS in T3 first, they will refer you to BA (next desk along) if they are out of options.