simons1

So your fears about being like a refugee and sleeping on the floor were unfounded then?

Sounds like a 6 hour delay was quite acceptable in the circumstances......

OrangeorRWB

To add another data point, I was delayed at DUS and have received an email saying I will get a £100 voucher.

BrianWBrazil

BA asked me to check in on time for the original departure time even though everyone knew the flight from London was running late. So that was a shame. At Check-in we were given a meal voucher but I did not bother in lieu of lounge access. I was worried about being kicked out of the lounge at 2:00 am but when I got to the Plaza, they said it does not close, which runs counter to the published info on their site. All in all, I am very happy with how things worked out.. BA even swapped the meal service on board, so we had breakfast on departure and lunch later before we landed. The CSM said this was her call and was even a bit worried about justifying it. I told her I thought it was the most appropriate decision under the circumstances.

aks120

I just got the email too for £300. My flight was 4 hours late out of Zagreb, I then ended up in Cardiff instead of LHR and had the pleasure of a bus back. However as I said on the other thread - BA have handled 'me' well though all this and the voucher is icing on the cake.

Regards

aks120

Schultzois

I received the same email following my ordeal where a 12:20 (French time) CE flight NCE-LHR eventually left at 15:45 (I think), diverted to BOH arriving 17:30, and we were sequestered onboard until approx. 21:30 (combination of immigration and airport operations prevented our being able to disembark). By the time I cleared the long immigration queue in BOH, it was after 22:00. As bags were to have been unloaded (and there were some NCE bags on carousel) I waited with many other passengers until at about 22:30 we were advised that not all bags were offloaded, and those without bags should see the one baggage agent. Eventually he and we gave up trying to do the forms one passenger at a time, and each passenger wrote out a form and handed it to the agent. 22:45 we exited baggage claim to find that the promised transportation to LHR had already left, and it would likely be after midnight before another transport would arrive. Several of us were able to combine in a taxi (GBP185 to LHR) by 23:00. There were very few taxis so I consider myself quite fortunate to have even had that as an option. Arrived LHR 0:30 sans bagages and a bit lighter in the wallet, eventually I arrived 01:00 at my hotel in Kensington.

GBP300 voucher is a nice proactive gesture, but I am still without baggage (or even contact from BA baggage services) despite having completed my own online form at BA.com and having spoken the next day at length with a Galleries agent in T3 who kindly communicated with baggage services on my behalf. I'm now in Philadelphia, having flown AA Businesss on same ticket as my NCE-BOH segment with BA. If BA reunites me with my bags promptly and picks up at least my cost of getting to London from BOH, I will say they've done about as much as they can under to circumstances to set things right. If the baggage situation persists much longer (it's now been 56 hours since checking in my bag at NCE - still no trace reported in the ba.com tracking) and they push back on covering what was really by that point urgent shared transport to London, I'd consider the voucher, frankly, to be lipstick on a pig!

For what it's worth, I had deliberately left the long connection in LHR so I could have two relaxing flights with a nice dinner and nice sleep in London in between. The disruption prevented my having dinner at all and left me with a few hours only of sleep after a journey from Nice to London that took long enough to get me about halfway from NCE to Australia.

mikeyfly

The speed at which this is happening is very impressive. Will take the edge of the horror some endured

OnslowSW7

I got an email as well, I was trying to do DUB-LHR-IAH, and didnt make it to LHR after an hour so routed DUB-ORD-IAH. A nice proactive gesture, and wasnt planning on trying to claim anything else other than hotel/food/taxis.

It also allowed me to try a the Aer Lingus biz service- and I must say I was impressed. Pre-clearance in Dublin is superb and if you are lucky enough to get a 'throne' seat, they are superb in terms of space and comfort of bed. Perhaps someday in the future we will be able to earn OneWorld level of TP/Avios with EI.

To Eat.To Drink

I received the email too. £300 voucher for the 4 hour delay sat on the tarmac waiting for a stand on arrival at LHR.

gtr_skyline

Firipu

Friends on the NCE-LHR flight that got diverted to CWL on Sunday were "only" offered £100 each

simonmac

Schwann

Will be interesting to see who gets this or what the criteria are...

MrMutton

Not a comprehensive study by any means, but three people who's profile say they are GCH mention upthread that they got £300 vouchers - do your friends have status? Could that be the factor?

Schultzois

My other wondering was CE vs ET...

Elevate

Still have yet to receive the email notifying us of our cancelled flight on Sunday! Maybe that is why nothing is through yet for our 48-hr delay? At least we made it today and were re-united with our baggage despite the system thanks to some very helpful BA staff.