BA charged twice
Oct 14, 2017, 12:40 pm
#16
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You have not advised where your parents or their credit card issuer (bank) is located. In most countries there is a relatively simply chargeback / dispute process through the card issuer and it is especially easy in the case of duplicate charges.
Unless your parents used a card in a country with no such process, I would do this immediately. Many countries have specific time limits.
Unless your parents used a card in a country with no such process, I would do this immediately. Many countries have specific time limits.
Oct 14, 2017, 3:45 pm
#18
Join Date: Jun 2017
Location: MidSouth
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My experience is different from yours. I have booked BA from the US using a US card. It generated two, separate charges on my card, one charge per passenger.
Oct 14, 2017, 4:12 pm
#19
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
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FWIW: I just checked my statement for two tickets on one PNR charged to a Chase card (US) and the entry showed the price for both but only one ticket number and no evidence that it covered two tickets.
Oct 15, 2017, 2:56 am
#20
Join Date: Aug 2014
Posts: 2,660
Hi,
My elderly parents bought BA ticket online with their credit card and after a while realized that they had been charged twice. I have been helping them make the calls to BA customer service and we seem to be going nowhere after multiple calls to BA. We even sent them the credit card statement with the duplicate charge. The listing on the credit card even have the ticket numbers from the same itinerary. BA keeps telling us to call back a week later and it has been months now. Anyone faced similar issue?. I really dont know how to get BA to reverse the charges which is nearly around $3000. The credit card company is another story who wouldnt start a dispute since it is from a legitimate company but that is not relevant topic in this forum. Any help/advice will be greatly appreciated.
Thanks!
My elderly parents bought BA ticket online with their credit card and after a while realized that they had been charged twice. I have been helping them make the calls to BA customer service and we seem to be going nowhere after multiple calls to BA. We even sent them the credit card statement with the duplicate charge. The listing on the credit card even have the ticket numbers from the same itinerary. BA keeps telling us to call back a week later and it has been months now. Anyone faced similar issue?. I really dont know how to get BA to reverse the charges which is nearly around $3000. The credit card company is another story who wouldnt start a dispute since it is from a legitimate company but that is not relevant topic in this forum. Any help/advice will be greatly appreciated.
Thanks!
Do you have an authorisation code and meechant ref for both transactions?
If so BA can search by these or from the long card number to see what happened.
Oct 15, 2017, 3:03 am
#21
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If the airline is putting the charge on the credit card, whether the booking was made directly with the airline or through a travel agent using a published fare, there will typically be a separate charge for each ticket.
If booking a net/consolidator/negotiated fare or similar through a travel agent, I would normally expect one charge from the travel agent (not the airline) for the entire amount.
Unfortunately, we don't have enough details from the OP to work out what's happened - although I suspect that there wouldn't have been a plea for help if the total charged had been correct and it just happened to have been split into two charges, one for each ticket.
Oct 15, 2017, 9:23 am
#22
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AIUI, this can depend on whether you're booking directly with the airline or through a travel agent, and (if the latter) whether you're booking a published fare or a net/consolidator/negotiated fare.
If the airline is putting the charge on the credit card, whether the booking was made directly with the airline or through a travel agent using a published fare, there will typically be a separate charge for each ticket.
If booking a net/consolidator/negotiated fare or similar through a travel agent, I would normally expect one charge from the travel agent (not the airline) for the entire amount.
Unfortunately, we don't have enough details from the OP to work out what's happened - although I suspect that there wouldn't have been a plea for help if the total charged had been correct and it just happened to have been split into two charges, one for each ticket.
If the airline is putting the charge on the credit card, whether the booking was made directly with the airline or through a travel agent using a published fare, there will typically be a separate charge for each ticket.
If booking a net/consolidator/negotiated fare or similar through a travel agent, I would normally expect one charge from the travel agent (not the airline) for the entire amount.
Unfortunately, we don't have enough details from the OP to work out what's happened - although I suspect that there wouldn't have been a plea for help if the total charged had been correct and it just happened to have been split into two charges, one for each ticket.
Oct 15, 2017, 9:41 am
#23
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Why not answer the simple question as to where they are located and where their credit card issuer (bank) is located? That will inform next steps.
Speculation as to how or what happened is not really relevant. All your parents care about is having an offsetting transaction issued, whether by BA or their bank, for the duplicate charge.
If you answer the two questions, you will get a quick answer here.
Speculation as to how or what happened is not really relevant. All your parents care about is having an offsetting transaction issued, whether by BA or their bank, for the duplicate charge.
If you answer the two questions, you will get a quick answer here.
Oct 24, 2017, 5:25 pm
#24
Original Poster
Join Date: Oct 2008
Posts: 5
Thank you all for your comments. I want to provide an update. BA called and apologized and they reversed the second charge. The explanation they gave was that the customer service personnel who reissued the ticket mistakenly charged the amount again!
Oct 25, 2017, 8:32 am
#27
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Are you reading a different thread?
Doesn't sound that prompt bearing in mind the OP's reported multiple calls and mention of it taking months to resolve.
Doesn't sound that prompt bearing in mind the OP's reported multiple calls and mention of it taking months to resolve.
I have been helping them make the calls to BA customer service and we seem to be going nowhere after multiple calls to BA
BA keeps telling us to call back a week later and it has been months now.
Oct 25, 2017, 8:42 am
#29
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I am aware of BAs prompt action. Earlier this month they refunded me four separate tickets, each within 2 days of the cancellation. A very satisfactory response compared to how an italian carrier operated earlier in the year.