Cannot add new member to household account
Aug 13, 2016 | 12:07 pm
#1
Original Poster
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,513
Cannot add new member to household account
Just trying to add my daughter to our household account. When trying to confirm the email it is linking to the 'sorry, systems not responding' page.
Anybody got a workaround or is it a case of try later? Wondering if it's not accepting her DoB which is today!
Want to add her soon as looking at flights for next summer that are coming available, possible reward booking.
Anybody got a workaround or is it a case of try later? Wondering if it's not accepting her DoB which is today!
Want to add her soon as looking at flights for next summer that are coming available, possible reward booking.
Aug 13, 2016 | 12:13 pm
#2
Join Date: Sep 2011
Location: JAX
Posts: 84
Could just be a system error and nothing to do with the information you're trying to input. Try clearing your cookies -- I was getting a system error for every function on the BA website for the last few days, and clearing cookies fixed it.
Aug 13, 2016 | 12:20 pm
#4
Original Poster
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,513
Aug 13, 2016 | 12:56 pm
#8
Original Poster
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,513
In my defence I am still at the hospital with access to my phone but cannot make calls or post on Facebook etc. It's going to be a busy few days so thought I would get in early... Gives me something to do for now.
Aug 13, 2016 | 1:14 pm
#9
Original Poster
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,513
Update. It allowed me to confirm her account via email a little later. However, there is a new problem... I cannot get her profile up to 100% as its asking for passport details which clearly I don't have yet. Now where's that passport application form? 
Now for meal preference there is no option for 'milk only' or seat preference allowing for 'on a lap'. Anybody would think BA systems would be designed to cope with such requests!
Now for meal preference there is no option for 'milk only' or seat preference allowing for 'on a lap'. Anybody would think BA systems would be designed to cope with such requests!