How long to receive compensation?
Aug 6, 2018, 9:24 pm
#1
Original Poster
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
How long to receive compensation?
On July 25 I was supposed to fly biz on BA 292 IAD-LHR that was cancelled due to mechanical and forced to overnight in IAD. This was an American Airlines ticket on BA metal. I was reaccomodated the next day onto a delta airlines flight from IAD-JFK-ATH (ath being my final destination). On 26 July I submitted a compensation request for the hotel and Uber’s and received a confirmation email. Since then I’ve heard nothing.
How long does this process normally take? Also am I entitled to anything beyond the basic hotel and Uber fares under EU regulations?
Thanks
How long does this process normally take? Also am I entitled to anything beyond the basic hotel and Uber fares under EU regulations?
Thanks
Aug 6, 2018, 9:37 pm
#2
Join Date: May 2017
Posts: 2,279
On July 25 I was supposed to fly biz on BA 292 IAD-LHR that was cancelled due to mechanical and forced to overnight in IAD. This was an American Airlines ticket on BA metal. I was reaccomodated the next day onto a delta airlines flight from IAD-JFK-ATH (ath being my final destination). On 26 July I submitted a compensation request for the hotel and Uber’s and received a confirmation email. Since then I’ve heard nothing.
How long does this process normally take? Also am I entitled to anything beyond the basic hotel and Uber fares under EU regulations?
Thanks
How long does this process normally take? Also am I entitled to anything beyond the basic hotel and Uber fares under EU regulations?
Thanks
Edit: this Wikipedia article gives a good highlight of the relevant regulations. https://en.wikipedia.org/wiki/Flight...ation_261/2004
TLDR:
Applicability:This regualtion applies to all EU based airlines traveling to or from EU member state. Otherwise applies to all airlines where the flight originates in a EU member state.
- In your case, since you were on BA metal originating in the US the regulation applies (at least until Brexit happens). If you had been on AA metal there would be no required protections, but generally for mechanicals the USA airlines will make good will gestures and provide lodging.
Last edited by Lux Flyer; Aug 6, 2018 at 9:52 pm
Aug 6, 2018, 11:27 pm
#4
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,615
Aug 7, 2018, 6:42 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP is entitled to both a duty of care (hotel & meals) as well as compensation of EUR 600 (approx. US $730). This is all handled by BA through an online portal (link at the end of this post). I am surprised that BA did not issue a voucher for one of the local IAD hotels with an included shuttle. But, if you were refused, it will generally reimburse up to $250 + reasonable meals (with receipts) and local transport if the airport properties were not available.
I would start from scratch and recognize that it may take time during high season and without BA status. However, where the claim is quite clear, e.g. cancellation for mechanical and rebooking with an overnight, you may be pleasantly surprised.
https://www.britishairways.com/trave...plaints/1/1001
I would start from scratch and recognize that it may take time during high season and without BA status. However, where the claim is quite clear, e.g. cancellation for mechanical and rebooking with an overnight, you may be pleasantly surprised.
https://www.britishairways.com/trave...plaints/1/1001