Consistent Concierge Key treatment at ORD for BA GGL
Nov 3, 2018, 10:17 am
#331
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
[I use the term "high value", of course, entirely incorrectly.]
Nov 3, 2018, 11:22 am
#333
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Dec 9, 2018, 6:00 am
#335
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
last 2 weeks back in PHX and LAX - around 12 flights in and out of PHX and LAX . This time only had CK once and that was at LAX. Quite surprised that just a month ago had CK service majority of times on exact same flights.
not that it made any difference though. Was there for some stormy weather, which was , well fun!
not that it made any difference though. Was there for some stormy weather, which was , well fun!
Dec 21, 2018, 12:45 pm
#337
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
Excellent service last night with a couple of telephone calls from the CK team while taxiing into CLT during a delay with a tight connection. One to make sure I had the connecting gate information and another to say she was at the gate waiting for me and to come to the desk to say hello when I arrived.
Apr 1, 2019, 9:30 am
#338
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,998
What was funny, was the gate team asked for volunteers to go on a different flight due to the flight being oversold, and I was seriously considering it.
Anyway, glad I stuck with this flight and got the opportunity of feeling special.
Apr 1, 2019, 11:07 am
#339
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
yes AA have really done an amazing job with their special services team. ive been in london just 3.5 years as a BA GGL but the treatment i get in the US now blows my mind considering i was a CK off and on for ten years prior to my move and never did i receive such care!
Apr 1, 2019, 3:58 pm
#340
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,998
Well blow me down if I haven't just experienced the CK treatment on my flight from PHX to JFK today - first time for everything. I was quite chuffed and a bit embarrassed to be honest.
What was funny, was the gate team asked for volunteers to go on a different flight due to the flight being oversold, and I was seriously considering it.
Anyway, glad I stuck with this flight and got the opportunity of feeling special.
What was funny, was the gate team asked for volunteers to go on a different flight due to the flight being oversold, and I was seriously considering it.
Anyway, glad I stuck with this flight and got the opportunity of feeling special.
To be honest, it would have been quicker for me to have walked, but you don't look a gift horse in the mouth!
Apr 21, 2019, 9:19 am
#341
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
Boarding at PHX to LAX, I got intercepted by somebody from AA premium services after the BP scan who accompanied me down the jetbridge. Made small talk and she thanked me for my loyalty. Awkwardness level 7/10 but nice to say hello!
Apr 21, 2019, 9:46 am
#342
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,390
I had my first AA premium service a couple of weeks ago. At the gate for my PHX to PHL flight I was paged before boarding started and escorted to the plane as a “BA vip”. Interestingly I did not have to scan my boarding pass as the AA staff member scanned what I presume was a duplicate of the bp.
Apr 21, 2019, 10:37 pm
#343
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 829
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
Apr 22, 2019, 3:07 am
#344
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
Assume you were travelling in economy, (as confirmed for Business and First)? Would you have considered a free standby change to the earlier flight?
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
https://www.aa.com/i18n/plan-travel/...day-travel.jsp
I guess I would have kept my exit row over standing by anyway tho
Jul 13, 2019, 12:36 am
#345
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
So after all these years as a GGL, I finally had CK treatment. I was connecting in PHX airport and the gate agent paged me in the lounge (well called the staff who got me) to pre-board early (the gate was directly across from the lounge entrance but the flight was delayed). I was greeted, asked if everything is fine, if I needed anything, and thanked for being a CK. Till now transiting and flying out on AA all over the USA, this was the first time that this happened (and first time I flew thru PHX as a GGL). Oddly the day before I was chatting with a Rep in the flagship lounge in JFK and her computer showed me as a OWE. So I'm not sure if this is airport dependent, system dependent (PHX was US Airways base before they merged with AA and maybe their systems are different), or they just don't get many high elites flying thru. Either way, it was a very nice gesture and kind of fitting for connecting from one tier point run ticket to another 
Edit: and reading the recent posts here, it seems that I'm not the only one who received similar treatment in PHX.
Edit 2 : I asked the agent in the dfw flagship check in their system how it looks and I show as a OWE. So this CK treatment has to be within the CK system.
Edit: and reading the recent posts here, it seems that I'm not the only one who received similar treatment in PHX.
Edit 2 : I asked the agent in the dfw flagship check in their system how it looks and I show as a OWE. So this CK treatment has to be within the CK system.
Last edited by jason8612; Jul 13, 2019 at 5:29 am