I was booked on CX690 from SIN to HKG on Saturday in Premium Economy on the A330 but my girlfriend and I were both upgraded to J at the gate. Very nice flight with the LH business product rather than the regional configuration.

Except I see availability via the BA website so there's no restriction that I can see.

Phew, I am not the only one finding it very frustrating there is a lack of redemption options on HKG-SIN. Though other routes like TPE, which I redeemed last week, are not affected.

There are Asiamiles redemptions available in economy on some of the flights the OP has posted as unavailable with Avios.

Check this post by neofung which is a check of Avios availability. I see the same results on the BA website as neofung which match my Asiamiles search.

http://www.flyertalk.com/forum/26234414-post11.html

I just did another random search and also see lots of availability:

I am sure you are right, however i checked on cx.com for some of the flights the OP posted as having no availability in Y, and they were open for redemption with Asiamiles.

Yes this is the precise problem. There is something weird with mattking2000's account that he can't see availability via BA whereas both myself and neofung can see the availability via BA for the same periods.

I tried to compare avios and asiamiles redemption page, availability are more or less the same. I think there is some problem with the OP BAEC account.

May be trying to logout, clear history and login again to see if there is any difference.

And I do see F availability on this route, for example 25Feb CX715.

F equipped aircraft do go to SIN and other Asia locations, but only HND is guaranteed. CX have quite a bit of slack in the 77Ws between the morning arrivals and evening departures so F will often turn up, and disappear again, at short notice on regional flights.

F does exist from time to time on this route (I managed to fly F on a flight I took in November), but it's scheduled extremely rarely and if you book more than a week or two in advance you have to be prepared for an aircraft swap to a plane without F.

What do CX compensate?
On a few occasions I booked PEY and turned out to be an aircraft without PEY . I was either upgraded or issued an upgrade voucher for next time.

I just checked Avios availability for this weekend (Feb. 27 and 28), as well as a month out (Mar. 22 and 23) and see plenty of business availability.

Thanks, my apologies for doubting you earlier.

It appears it is just my account then, for I see nothing on the same date that you searched:
http://i.imgur.com/mOrbkVy.png

I see similar availability to your BA search when searching on my CX account:
http://i.imgur.com/5uMb6U5.png

It's funny though, I see the F availability as well. Thanks for clarifying the F availability on short-notice bookings.

I see the same as you sxc on my Asiamiles account, but unfortunately nothing on my Avios.



As an update, I called the call centre, who saw the same availability as me (no Y/J) after I gave my credentials to them.

I've also tried clearing my cache, history, using a different device (work computer vs home vs tablet), and cookies. All still provide me with the same results, so I think it's an account-related thing.

This is severely frustrating, as I do not have problems with any other routes as mentioned previously (TPE, KUL, etc.), and it is only the HKG-SIN route that seems to be affected.


Thought: Could this be a POS issue? My BA account is registered to Canada, could a kind soul who's also addressed to Canada test out this theory?

As an FYI though, I've given up and booked my actual trip in March through Asia miles, so no immediate urgency to me, although I'm still pursuing this out of a pure curiosity/frustration.