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Originally Posted by kmccallum13
(Post 26355911)
Thanks. Ec261 has been approved, it's the refund on my rebooked flight I need to get. Will persevere for a bit longer!!
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Originally Posted by kmccallum13
(Post 26362600)
Still claiming that it isn't possible for BA to refund me! This is a shambles!
usually the case for cancellation where you choose to book elsewhere independently is that you receive a refund and EU261 (if applicable) In your case you need to concentrate on the fact that BA were unable to rebook you due to the systems being down This should not be difficult for them to process the refund of the new flight if it was a BA flight....I expect you will have a longer battle if you chose to rebook on flybe for example as, had the BA system been working they would have rebooked you on BA but not Flybe |
Originally Posted by caz312
(Post 26362639)
did you rebook yourself with BA or with another airline?
usually the case for cancellation where you choose to book elsewhere independently is that you receive a refund and EU261 (if applicable) In your case you need to concentrate on the fact that BA were unable to rebook you due to the systems being down This should not be difficult for them to process the refund of the new flight if it was a BA flight....I expect you will have a longer battle if you chose to rebook on flybe for example as, had the BA system been working they would have rebooked you on BA but not Flybe |
To say I'm amazed is an understatement ... claimed on-line at 1230 yesterday [Sunday], and this was emailed to me at 0804 today:
Thanks for contacting us about your claim for compensation. You’re entitled to compensation for the delay to your flight BA2263 on 09 March 2016. The distance of your disrupted journey was over 3500 km. This has been calculated in accordance with EU legislation and you’re entitled to €600.00 per passenger in compensation. The total amount of compensation you’re due is £942.97, which is equivalent to €1,200.00 as there are two passenger included in your claim. I’ve raised a cheque for £942.97, which will be in your name as the primary claimant. You’ll receive it soon. |
Originally Posted by T8191
(Post 26362790)
To say I'm amazed is an understatement ... claimed on-line at 1230 yesterday [Sunday], and this was emailed to me at 0804 today:
Well done on this occasion, BA ^ I currently have BA doing a call trace for the two calls I made to try and rearrange my original booking so we'll see how that goes! Fingers crossed I actually get the money I am due!! |
Three weeks ago my flight was delayed for more than 20 hours. Two days later I wrote to BA (through BA.com) and asked for compensation; a day later I received an automated confirmation email with a case ID number. A week ago I wrote again (using the follow-up online form) but still did not hear back from BA.
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"... |
Originally Posted by ophir_mm
(Post 26379545)
Three weeks ago my flight was delayed for more than 20 hours. Two days later I wrote to BA (through BA.com) and asked for compensation; a day later I received an automated confirmation email with a case ID number. A week ago I wrote again (using the follow-up online form) but still did not hear back from BA.
Is there something else I should / could do or is it a "normal" waiting time. The first email did mention "an unusually high amount of correspondence"... |
Thanks, I will wait, no real rush. Couldn't figure out what is DM :confused: It's not on the BA Forum Glossary either :)
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Originally Posted by ophir_mm
(Post 26383918)
Thanks, I will wait, no real rush. Couldn't figure out what is DM :confused: It's not on the BA Forum Glossary either :)
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Originally Posted by corporate-wage-slave
(Post 26384000)
Direct Message, a feature of Twitter apparently, allowing a message to be passed between parties which doesn't get wider viewership. BA prefers to handle customer relations exchanges via that method. Also the name of a popular comic.
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Great success - after speaking to someone in the Customer Relations team BA has finally agreed to refund me for the flight I had to book! Amazing the difference it makes when you actually talk to someone rather than getting emails back and forth.
Lady in the call centre was excellent - for once I will be leaving feedback on the service!! |
I'm trying to find out how long a flight was delayed, not for cash compensation but for another reason. Does anybody know how I can find out the details for flight BA459 MAD-LHR 23.03.2016?
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Originally Posted by headingwest
(Post 26402490)
I'm trying to find out how long a flight was delayed, not for cash compensation but for another reason. Does anybody know how I can find out the details for flight BA459 MAD-LHR 23.03.2016?
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Originally Posted by corporate-wage-slave
(Post 26402522)
15:21 hrs GMT instead of 13:15 hrs in the timetable, according to ExpertFlyer. We get slightly more information (the dispatch information) for 24 hours after the flight.
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Originally Posted by T8191
(Post 26362790)
To say I'm amazed is an understatement ... claimed on-line at 1230 yesterday [Sun 20 Mar], and this was emailed to me at 0804 today (Mon 21 Mar):
........ Postal delays over Easter I can forgive, especially with the weather factor added on! YMMV, of course. |
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