Has BA lounge re-opened in Rome FCO? [re-opened 01 March 2016]
May 22, 2015, 6:31 am
#1
Original Poster
Join Date: Aug 2008
Location: Luton, UK
Programs: BA, VA, EK Silver,
Posts: 55
Has BA lounge re-opened in Rome FCO? [re-opened 01 March 2016]
After the fire in T3, FCO, I read that the business lounge is closed. Any chance it may re-open in the next 2 weeks, if not are BA making any alternative arrangements?
May 25, 2015, 4:08 am
#3
Join Date: May 2015
Location: London
Programs: Executive Club, Etihad Guest
Posts: 6
Has BA lounge re-opened in Rome FCO?
Hi, I'm flying back from Rome in Club next tuesday, and the BA website does not have any recent updates re: the lounge situation following the fire in T3 at Fiumicino... has anyone been in the last few days?
Am I entitled to any kind of compensation if lounge and fast track facilities are not available?
Thank you.
Am I entitled to any kind of compensation if lounge and fast track facilities are not available?
Thank you.
May 25, 2015, 4:14 am
#4
Join Date: Oct 2014
Programs: BAEC Gold, HHonors Gold, ALL Gold, Bonvoy Gold
Posts: 212
Arrived at FCO yesterday, so no direct knowledge of the lounge: but the burnt half of the terminal was definitely still shut up, so it didn't look good.
May 25, 2015, 4:26 am
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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As far as I am aware, there is no compensation due in this situation, there are quite a number of airports with the CE product and no Fast Track or lounge, indeed several of them in Italy.
If you bought your ticket before the fire, then you could ask for a customer service remedy on the basis that you didn't get what you thought you paid for, however I think BA could reasonably play the force majeure card in this situation.
May 26, 2015, 5:44 am
#8
Join Date: Dec 2014
Location: London
Programs: BAEC Silver, HH Diamond, Avis President's Club
Posts: 1,219
If anyone bought a CE ticket before the fire, I think they'd be very correct in making a complaint for some kind of compensation (maybe only Avios) for the fact they wouldn't be getting the lounge access they've effectively paid for and that BA are not now having to pay to operate, albeit out of their control.
The flights to locations with no lounges should in theory be cheaper to reflect this fact, in the same way flights from LGW are cheaper than LHR as it's a cheaper airport to operate from.
The flights to locations with no lounges should in theory be cheaper to reflect this fact, in the same way flights from LGW are cheaper than LHR as it's a cheaper airport to operate from.
May 26, 2015, 5:45 am
#9
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
If anyone bought a CE ticket before the fire, I think they'd be very correct in making a complaint for some kind of compensation (maybe only Avios) for the fact they wouldn't be getting the lounge access they've effectively paid for and that BA are not now having to pay to operate, albeit out of their control.
The flights to locations with no lounges should in theory be cheaper to reflect this fact, in the same way flights from LGW are cheaper than LHR as it's a cheaper airport to operate from.
The flights to locations with no lounges should in theory be cheaper to reflect this fact, in the same way flights from LGW are cheaper than LHR as it's a cheaper airport to operate from.
May 26, 2015, 6:45 am
#11
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
Of course if the lounge is unavailable due to fire, BA can't offer it. But they can certainly offer a remedial option such as extra refreshments at the gate for eligible customers, or vouchers. As Foltan pointed out, BA no longer have to pay to operate the lounge, so it would seem to be saving them money.
May 27, 2015, 7:58 am
#13
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
Eeek. I didn't know about the fire, and neither did the BA phone staff either. I phoned to ask what the lounge arrangements are and they just said "T3 airside" essentially quoting from the website. (Which is a useless description coinsidering it might mean pre or post schengen area).
I got passed around and put on hold and then they just told me "sorry, we have no arrangements with other lounges. All I can do is apologise".
To make it worse: our flight is delayed by over an hour and I'm running out of batteries and euros.
I got passed around and put on hold and then they just told me "sorry, we have no arrangements with other lounges. All I can do is apologise".
To make it worse: our flight is delayed by over an hour and I'm running out of batteries and euros.
May 27, 2015, 10:11 am
#14
Join Date: Jul 2014
Location: Buckinghamshire
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Posts: 2,303
Yes it's revolting, dated and unwelcoming. Hardly any food: and it had flies all round it when I visited lat least year. Flat tonic water in 2lt bottles and hardly any selection. I left and went and bought a proper sandwich. Was not impressed and glad it's gone. Munich isn't brilliant, but a darn sight better than FCO ever was.
May 27, 2015, 10:49 am
#15
Join Date: Jan 2011
Location: North of Carlisle
Programs: BAEC Silver
Posts: 1,538
Yes it's revolting, dated and unwelcoming. Hardly any food: and it had flies all round it when I visited lat least year. Flat tonic water in 2lt bottles and hardly any selection. I left and went and bought a proper sandwich. Was not impressed and glad it's gone. Munich isn't brilliant, but a darn sight better than FCO ever was.