Paid Upgrade to Club no extra Tier Points
Apr 28, 2013, 2:58 pm
#1
Original Poster
Join Date: Mar 2013
Location: London
Programs: BA silver
Posts: 82
Paid Upgrade to Club no extra Tier Points
I recently paid for an upgrade to Club from WT at SFO (to LHR) as it was heavily discounted.
The TPs and miles have been credited to my BAEC account but they don't reflect the fact that I traveled in Club they are the same amount I would normally receive for WT.
I've paid for upgrades to premium before and received the extra TPs so I'm assuming this recent transaction has been accounted for incorrectly, can anyone confirm?
Thanks in advance.
The TPs and miles have been credited to my BAEC account but they don't reflect the fact that I traveled in Club they are the same amount I would normally receive for WT.
I've paid for upgrades to premium before and received the extra TPs so I'm assuming this recent transaction has been accounted for incorrectly, can anyone confirm?
Thanks in advance.
Apr 28, 2013, 3:05 pm
#4
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,815
I recently paid for an upgrade to Club from WT at SFO (to LHR) as it was heavily discounted.
The TPs and miles have been credited to my BAEC account but they don't reflect the fact that I traveled in Club they are the same amount I would normally receive for WT.
I've paid for upgrades to premium before and received the extra TPs so I'm assuming this recent transaction has been accounted for incorrectly, can anyone confirm?
Thanks in advance.
The TPs and miles have been credited to my BAEC account but they don't reflect the fact that I traveled in Club they are the same amount I would normally receive for WT.
I've paid for upgrades to premium before and received the extra TPs so I'm assuming this recent transaction has been accounted for incorrectly, can anyone confirm?
Thanks in advance.
From the Your Guide thread:
...
•If you purchase an upgrade - either through Manage My Booking or at the airport, you will get the higher level of Tier Points. So going from World Traveller Plus to Club World, you would get the Club World Avios and Tier Points.
...
It is important to check your account afterwards since you may not be automatically awarded the correct amount, and you may need to make a claim for the missing Avios and Tier Points. Depending on where your BAEC account is based, there may be an online webform for submitting these claims. There is a separate webform for BA partner airlines. Alternatively, erroneous credits or credits that normally post automatically but have not may be corrected on request by contacting your local Executive Club service centre.
•If you purchase an upgrade - either through Manage My Booking or at the airport, you will get the higher level of Tier Points. So going from World Traveller Plus to Club World, you would get the Club World Avios and Tier Points.
...
It is important to check your account afterwards since you may not be automatically awarded the correct amount, and you may need to make a claim for the missing Avios and Tier Points. Depending on where your BAEC account is based, there may be an online webform for submitting these claims. There is a separate webform for BA partner airlines. Alternatively, erroneous credits or credits that normally post automatically but have not may be corrected on request by contacting your local Executive Club service centre.
Apr 28, 2013, 3:06 pm
#5
Original Poster
Join Date: Mar 2013
Location: London
Programs: BA silver
Posts: 82
going to try to put my patient face ongood to know, I'll try my luck
Apr 28, 2013, 3:08 pm
#6
Original Poster
Join Date: Mar 2013
Location: London
Programs: BA silver
Posts: 82