Can you actually decline an upgrade if it is offered?
Even if you have a great J seat, BA can move you due to Operational Reasons and the need to move people up classes fits in with that? Whilst I appreciate the points made that some J seats are better than F seats and as such you could express distaste at the suggestion, if the Dispatcher is trying to get the aircraft out would he be within his rights to just tell you to sit down? The situation Y to W would be even worse, imagine being told that instead of Y aisle you have W middle - yuckety yuck. Would be keen to hear a Dispatchers view. |
Originally Posted by TheHak
(Post 19631625)
I was always the last to get: drinks, order food, order drinks and it was totally obvious, i.e. the cc would come to the person next to me, the person in front of him and then leave my corner to come back at the very end.
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Adding to the comment from shogan, I've had 2 op-ups to F from CW in the last few weeks. One was fantastic - escorted to seat, given excellent service. The other one made me seriously consider filing a complaint - not only did I feel ignored, but the crew member bordered on hostile when I found my first menu choice unpalatable and requested a different dish.
I couldn't pinpoint an aspect of her behaviour though that was clearly unprofessional (it was more her demeanor), so without a solid argument I decided to let it go. |
Originally Posted by shogan1977
(Post 19632961)
Funnily enough I experienced the same as paying customer sitting in 2K :rolleyes: (Sun, 4 Nov, LHR to EWR #189)
I find the service quality can be heavily influenced by the quality of the crew. |
Originally Posted by ColdWalker
(Post 19632532)
I see your point about status, but why should someone on a reward ticket get reduced service in advance of cash customers? They have paid for their ticket just like anyone else, merely in a different currency. They are just as much an important customer as the person who has paid for a restricted ticket, possibly more by virtue of their loyalty in collecting miles.
Other posts have been using another term: upgraded - again, speaks for itself One class, one class of service! |
My last op-up 64K to 4F (1A at the lounge, but got shunted back at the gate) which was OF. Ho-hum, but the service was great and I don't think BA has ever made me feel "different" on an upgrade. On op-ups to CW I always offer to take a substitute food course if they are short on a particular dish etc when they are taking orders. I'm not a fussy eater so I'm happy to let paying passengers have first dibs etc, but in First that should rarely be an issue and I don't bother saying anything.
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For what it is worth, the one time that I did get upgraded from CW to F I had great service! :)
See the TR here! :D |
I don't understand how they can treat your upgraded F from CW as 2nd rated.... CW is not exactly cheap! I mean how many people can actually afford to pay their own CW tickets?? Should treat everyone in the cabin the same regardless... I guess passengers wouldn't know weather you got upgraded or paid it with your own cash so they wouldn't really have the grounds to complain... And when you are traveling F... most people would be educated enough to be polite...
Polite enough not to complain about getting served thier meals in a specific order lol |
Given your poor upgrade record....1% I believe you said recently? Then I wouldn't worry too much about it.
You can always just say no. |
Originally Posted by mumblemumble
(Post 19632968)
Adding to the comment from shogan, I've had 2 op-ups to F from CW in the last few weeks. One was fantastic - escorted to seat, given excellent service. The other one made me seriously consider filing a complaint - not only did I feel ignored, but the crew member bordered on hostile when I found my first menu choice unpalatable and requested a different dish.
I couldn't pinpoint an aspect of her behaviour though that was clearly unprofessional (it was more her demeanor), so without a solid argument I decided to let it go. |
Originally Posted by colmc
(Post 19633067)
On op-ups to CW I always offer to take a substitute food course if they are short on a particular dish etc when they are taking orders. I'm not a fussy eater so I'm happy to let paying passengers have first dibs etc, but in First that should rarely be an issue and I don't bother saying anything.
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Originally Posted by Tobias-UK
(Post 19632631)
I am always grateful to receive an OpUp to F. I've never experienced the type of service TheHak has on this flight but I wouldn't be overly concerned if those who had paid (in cash or Avios) were being given a little priority in service.
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The whole thread very bizarre indeed........
FD. |
Originally Posted by AceCobra1
(Post 19633109)
CW is not exactly cheap! I mean how many people can actually afford to pay their own CW tickets??
GBP 1.5k is GBP 28.85 per week, just a couple of trips to the pub or meals out. Flexible tickets of course are another matter entirely! :) |
Originally Posted by Greenpen
(Post 19632814)
I can't help feeling that there are lots of authoritive sounding comments here from people who have actually never flown F (or CW).
from paid WT+ MFU to CW op up to F everything was great, although there wasnt enough marginal utility to warrant paying or redeeming for F. I Turned down a paid CW to F op up from PHX to be upstairs with my family The only difference in service I have ever seen is that we were told at PHL that pre flight dining was not available to upgraded pax. I thought I was going to see a difference on my last op up no pre flight drink, no amenity bag but it was simply an oversight and the crew couldnt have been nicer |
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