Originally Posted by meester69
(Post 17863760)
Hmm......
I had a look at the boards for the US airlines, and it seems quite normal/ok to not really like the airline. |
Originally Posted by tezzer
(Post 17863740)
Why ? Civil service RULES at the time were if your journey is more than 2.5 hours, Business class is appropriate.
And if YOU were tasked with some of the stuff we were tasked with, you would take every opportunity for a little comfort on the way there and back ! |
Originally Posted by BAHumbug
(Post 17863671)
I particularly liked his comment about the one member of cabin crew he liked as 'a pretty young thing'. :rolleyes:
BAH |
Wow !
I am suprised, nay amazed that a little criticism gets such a reaction.
I never WANTED the BA experience to be bad, tbh, I was looking forward to it, my last BA expreience was in Y to Bermuda and back, and it was great, load levels meant there were more CC than pax, and we all had a row to ourselves, several rows in fact. To be honest, I'm not too sure why saying the only good member of the CC was "pretty young thing", at least she had the time to smile now and again, and was the only one who appeared to be bothered. I will report back, to see if the return leg was any better, I have had poor crews on Ek too, so it's not unique to BA, I was just genuinely disspointed wihtthe whole experience, perhaps, as the World's favoutite airline, with the newly ressurected "to serve to fly" motto, I was expecting too much ! All I seemed to get was "to serve to dissapear behind the curtain". |
Originally Posted by tezzer
(Post 17863824)
I will report back, to see if the return leg was any better, I have had poor crews on Ek too, so it's not unique to BA, I was just genuinely disspointed wihtthe whole experience, perhaps, as the World's favoutite airline, with the newly ressurected "to serve to fly" motto, I was expecting too much ! All I seemed to get was "to serve to dissapear behind the curtain".
BAH |
Folks,
tezzer is online at the moment. This provides us all with a perfect opportunity to help out, share our own [travel] experiences etc. Let's stick to the topic. Prospero Moderator: BAEC forum |
Originally Posted by tezzer
(Post 17863824)
I never WANTED the BA experience to be bad, tbh, I was looking forward to it... The good news is that whenever I have had a bad experience, it has usually been met with a vastly different one to follow. So fingers crossed that your return is indeed much better. |
Originally Posted by sunrisegirl
(Post 17863803)
This is new BA policy to welcome people travelling for the first time in CW or F, and/or their obtaining bronze, silver or gold status. It's done to make them feel welcome and valued as customers. The vast majority of passengers are absolutely thrilled to be acknowledge by name and DO feel special as a result.
|
In fact, let me go further, who WANTS a poor travel experience ? Really wants a poor time ?
Not me for sure, I want a pleasant, trouble free trip, with as few ripples as possible, doesn't everyone ? |
Originally Posted by tezzer
(Post 17863676)
What could have been better would have been priority boarding for CW ?
However, we cannot hold back 200+ passengers in WT and WT+ until all the CW and F passengers get down from the lounge. If we did then the aircraft would be extensively delayed every day. From the sounds of things you got down to the gate after priority boarding had been offered, and by the time you got there regular boarding had commenced. Unfortunately this is sometimes the case. Jenbel - I note your comment "It's a shame that someone who flies such a lot found that BA was not as good an experience as on airlines he flies more often" Did you not see that the OP said he's not flown with BA for around 15 years or so? Maybe it used to be often then, but not so much these days. |
Originally Posted by tezzer
(Post 17863917)
In fact, let me go further, who WANTS a poor travel experience ? Really wants a poor time ?
Not me for sure, I want a pleasant, trouble free trip, with as few ripples as possible, doesn't everyone ? Your post didn't sound too unrealistic to me so I'm sorry you received a few odd responses. I also hope that saying nice things about people like " where a nice lady welcomed me to my first trip in the CW cabin" and "a pretty young thing who was always there with a friendly smile as she walked past " doesn't make us all objects of hate! Hope you have a good return trip. |
Originally Posted by sunrisegirl
(Post 17863935)
Jenbel - I note your comment "It's a shame that someone who flies such a lot found that BA was not as good an experience as on airlines he flies more often" Did you not see that the OP said he's not flown with BA for around 15 years or so? Maybe it used to be often then, but not so much these days.
Over the past 15 years, I have used BA very little, a lack of regional departures mean I use KLM (Humberside) or Emirates (Manchester) for my 35 or so long haul business trips a year. That he does not fly BA does not mean he is not a frequent flyer - this may be a foreign concept to some of the BA board :D |
Already said
|
This CW "newbie welcome" is an idea with its heart in the right place, but equally could well backfire (as it has here) and hence should be deployed only with great skill, sensitivity and sound data profiling.
I can imagine some of my friends (perhaps leisure travellers) who would feel like a million dollars for receiving such a personal welcome . . . equally others are trying to do exactly the opposite and will gain their sense of satisfaction from 'fitting in' and not standing out as a newbie . . . and there will be others who once had high status in the programme and feel grossly insulted on some deep level by being treated as a newbie. (I wonder if this set the tone for the OP's entire experience, quite possibly). Asking quite a lot of the desk staff to be sensitive to all that lot and respond accordingly. As for the OP's experience it needs to be recognised that BA has, on a bad day, crews capable of delivering from boarding to disembarking absolutely no sense of a premium experience whatsoever to people who have shifted a big pile of wedge - that is a serious problem though happily IME a rare one - and by the way, what's that about with a CC that refuses to loan a pen - don't they hand them out free back in the WTP cabin? |
Originally Posted by Jenbel
(Post 17863974)
That he does not fly BA does not mean he is not a frequent flyer <snip>
If that was the case then he WOULD be welcomed to the CW cabin as BA would be unlikely to be aware of his travel patterns from so long ago. I honestly find it hard that anybody could be offended with being welcomed by name. I'd certainly like it but as I'm neither a new SCH and have flown dozens of times in CW I don't qualify. |
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