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-   -   Changing reservation online not possible (https://www.flyertalk.com/forum/british-airways-executive-club/1245638-changing-reservation-online-not-possible.html)

kacheng Aug 8, 2011 7:36 am
Changing reservation online not possible
 
Hi,

I am trying to change an award reservation online.
Whenever, for the last 48 hrs, I select the requested date and hit confirm I get the error message:
Error
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Anyone else having this problem or might this be a specific problem with my booking?

Thanks

sheppy26 Aug 8, 2011 7:38 am
I have had that a few times in the past. If you phone up and explain that the website wasn't allowing the change, they usually waive the telephone change fee

HIDDY Aug 8, 2011 7:46 am
Originally Posted by sheppy26 (Post 16880255)
I have had that a few times in the past. If you phone up and explain that the website wasn't allowing the change, they usually waive the telephone change fee
BA really should start waiving all offline fees until they get their site working reliably. That way you wouldn't have to plead your case for not being charged every time their "systems are not responding".

kacheng Aug 8, 2011 8:11 am
Now that was easy.
Besides a little wait the change was quickly made - complimentary.


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