Changing reservation online not possible
#1
Original Poster
Join Date: May 2005
Location: Edinburgh
Posts: 514
Changing reservation online not possible
Hi,
I am trying to change an award reservation online.
Whenever, for the last 48 hrs, I select the requested date and hit confirm I get the error message:
Anyone else having this problem or might this be a specific problem with my booking?
Thanks
I am trying to change an award reservation online.
Whenever, for the last 48 hrs, I select the requested date and hit confirm I get the error message:
Error
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Thanks
Last edited by kacheng; Aug 8, 2011 at 7:44 am
#2
Join Date: Mar 2011
Location: BRS
Programs: BA Ex Club Gold, IHG Spire Elite, Hilton Diamond, Avis Presidents Circle
Posts: 256
I have had that a few times in the past. If you phone up and explain that the website wasn't allowing the change, they usually waive the telephone change fee
#3
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,168
BA really should start waiving all offline fees until they get their site working reliably. That way you wouldn't have to plead your case for not being charged every time their "systems are not responding".