Changing reservation online not possible

Old Aug 8, 2011, 7:36 am
  #1  
Original Poster
 
Join Date: May 2005
Location: Edinburgh
Posts: 514
Changing reservation online not possible

Hi,

I am trying to change an award reservation online.
Whenever, for the last 48 hrs, I select the requested date and hit confirm I get the error message:
Error
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Anyone else having this problem or might this be a specific problem with my booking?

Thanks

Last edited by kacheng; Aug 8, 2011 at 7:44 am
kacheng is offline  
Old Aug 8, 2011, 7:38 am
  #2  
 
Join Date: Mar 2011
Location: BRS
Programs: BA Ex Club Gold, IHG Spire Elite, Hilton Diamond, Avis Presidents Circle
Posts: 256
I have had that a few times in the past. If you phone up and explain that the website wasn't allowing the change, they usually waive the telephone change fee
sheppy26 is offline  
Old Aug 8, 2011, 7:46 am
  #3  
A FlyerTalk Posting Legend
 
Join Date: Aug 2006
Location: Argentina
Posts: 40,168
Originally Posted by sheppy26
I have had that a few times in the past. If you phone up and explain that the website wasn't allowing the change, they usually waive the telephone change fee
BA really should start waiving all offline fees until they get their site working reliably. That way you wouldn't have to plead your case for not being charged every time their "systems are not responding".
HIDDY is offline  
Old Aug 8, 2011, 8:11 am
  #4  
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Join Date: May 2005
Location: Edinburgh
Posts: 514
Now that was easy.
Besides a little wait the change was quickly made - complimentary.
kacheng is offline  

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