KBP-LHR Catering
Nov 3, 2010, 7:17 am
#16
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
Nov 3, 2010, 7:20 am
#17
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,441
Nov 3, 2010, 7:29 am
#18
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
Nov 3, 2010, 7:36 am
#19
Original Poster
Join Date: Mar 2009
Location: Hertfordshire, England
Programs: BA Gold, Hhonors Silver, Accor Club Silver and many others at the lowest level
Posts: 437
Ah, I missed that as I've been away and it passed me by. I'll let you know if what is served when I get home next week.
Nov 9, 2010, 2:28 am
#20
Original Poster
Join Date: Mar 2009
Location: Hertfordshire, England
Programs: BA Gold, Hhonors Silver, Accor Club Silver and many others at the lowest level
Posts: 437
Good news is that we got a full hot meal both ways on my quick trip over to Ukraine this weekend. Very nice herbed chicken and pasta dish on the return that was cooked to just the right level. Chicken is normally very tough and overcooked IME. Only clue that the return meal was loaded in KBP was the butter having a Ukrainian language label. Very good economy service on both flights overall I have to say.
OT: Good to see they have removed the need to fill out an immigration form when entering Ukraine now. A very welcome change from the very long form that you needed to quickly fill out at the airport (they never seemed to be loaded on my flights) before the line for immigration got too long.
OT: Good to see they have removed the need to fill out an immigration form when entering Ukraine now. A very welcome change from the very long form that you needed to quickly fill out at the airport (they never seemed to be loaded on my flights) before the line for immigration got too long.
Nov 9, 2010, 2:49 am
#21
Join Date: Oct 2002
Location: London, UK
Programs: NH Super Flyer (*G), Eurostar Carte Blanche, IHG Platinum, Hilton Gold, Accor ALL Gold
Posts: 912
OT: Good to see they have removed the need to fill out an immigration form when entering Ukraine now. A very welcome change from the very long form that you needed to quickly fill out at the airport (they never seemed to be loaded on my flights) before the line for immigration got too long.
KBP-LHR in CE on Friday. Will report back on meal.
Nov 13, 2010, 1:23 am
#23
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Hot food is back. The flight was fulll full full in both ET and Club. Strangely enough, the drinks service in Club started from the back - was wondering whether it still must start from the front. The Club was only 6 rows but all seats but two were taken.
Nov 13, 2010, 3:04 am
#24
Join Date: Feb 2006
Location: UK
Programs: MUCCI, British Airways Executive Club Gold
Posts: 1,795
Lazy crew doing things against service standards. Report to Customer Relations. Service should always start from the front.
Nov 13, 2010, 3:13 am
#25
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
However, I do fly in Club regularly on this route, and I was wondering if if is OK to point out to the Purser that the service must start from the front. I thought that the benefit for Golds to select the 1st row is to get service first as well.
Nov 13, 2010, 3:52 am
#26
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
I was in ET so I don't think I have a ground to write customer relations.
However, I do fly in Club regularly on this route, and I was wondering if if is OK to point out to the Purser that the service must start from the front. I thought that the benefit for Golds to select the 1st row is to get service first as well.
However, I do fly in Club regularly on this route, and I was wondering if if is OK to point out to the Purser that the service must start from the front. I thought that the benefit for Golds to select the 1st row is to get service first as well.
BA have service standards for a reaosn. I can't imagine the excuse for starting from the back on a six row CE KBP-LHR flight - it's hardly a short hop!
Nov 13, 2010, 8:19 am
#27
Join Date: Jun 2006
Posts: 133
Was interested in reading the posts here, in particular that it's service standard requirement to start always from the front. According to the latest edition, it's "where possible". Don't ask me the interpretation of that, but I'm sure you could all find a reason why it hasn't been possible to start serving from the front
Nov 13, 2010, 11:12 am
#28
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
In my view it is perfectly ok to mention it to the purser. Service should start from the front, precisely so that Golds get first choice. I have previously complained both at the time and to CS when starting service from the back has resulted in me being left with no choice and a meal that I cannot eat.
BA have service standards for a reaosn. I can't imagine the excuse for starting from the back on a six row CE KBP-LHR flight - it's hardly a short hop!
BA have service standards for a reaosn. I can't imagine the excuse for starting from the back on a six row CE KBP-LHR flight - it's hardly a short hop!
Nov 18, 2010, 2:23 am
#29
Join Date: Oct 2002
Location: London, UK
Programs: NH Super Flyer (*G), Eurostar Carte Blanche, IHG Platinum, Hilton Gold, Accor ALL Gold
Posts: 912
I was in ET so I don't think I have a ground to write customer relations.
However, I do fly in Club regularly on this route, and I was wondering if if is OK to point out to the Purser that the service must start from the front. I thought that the benefit for Golds to select the 1st row is to get service first as well.
However, I do fly in Club regularly on this route, and I was wondering if if is OK to point out to the Purser that the service must start from the front. I thought that the benefit for Golds to select the 1st row is to get service first as well.
Was more worried about the lack of assistance given with coats and luggage. One passenger in CE had a painting that the crew should have offered to look after.
The food was hot, but pretty mediocre. A very tomatoey chicken curry or a pike perch with potatoes. Chardonnay undrinkable.
Jan 2, 2015, 6:24 pm
#30
Join Date: Dec 2013
Location: London
Programs: BAEC Silver
Posts: 27
Hi,
Sorry to necro bump a really old thread but it's perfectly appropriate -
The last time I flew at the beginning of December and my girlfriend flew at the end of December there was no hot catering in EITHER direction and instead that pitiful ciabatta type thing was handed out instead.
Does anybody have any idea how long this will go on for? Also what happens for CE customers?
Sorry to necro bump a really old thread but it's perfectly appropriate -
The last time I flew at the beginning of December and my girlfriend flew at the end of December there was no hot catering in EITHER direction and instead that pitiful ciabatta type thing was handed out instead.
Does anybody have any idea how long this will go on for? Also what happens for CE customers?