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-   bmi | Diamond Club (https://www.flyertalk.com/forum/bmi-diamond-club-486/)
-   -   diamondclub.org password reset (https://www.flyertalk.com/forum/bmi-diamond-club/1471102-diamondclub-org-password-reset.html)

netd May 29, 2013 5:13 am

diamondclub.org password reset
 
Anyone else having probs? I've been trying for several weeks and the emails after following the "Forgot Password?" link never turn up. Not sure who to contact about it?

I should still be able to login right and transfer my miles to Avios via this portal I thought?

Traveloguy May 29, 2013 2:40 pm

As per the following page:

https://www.diamondclub.org/iloyal-M...ow?Country=SWP


Originally Posted by dc
The Diamond Club programme has now closed outside of the UK, Australia & New Zealand.

Unfortunately and we do not currently have an Executive Club programme in the south west pacific region, therefore you cannot transfer your destinations miles to Avios. We have frozen your destinations miles balance and we will be in touch soon to let you know what your options are.

You can log into your Diamond Club account to check how many destinations miles you have and to update your personal details. Please ensure that your e-mail address is up to date so that you receive the latest news from us.


netd May 30, 2013 7:27 pm

Am I still missing something, you should be able to login in any case?

BTW While I live in Oz, I use my UK address for my DC account so should still be OK.

Traveloguy May 30, 2013 11:12 pm

https://www.diamondclub.org/iloyal-M...execution=e4s1

netd May 30, 2013 11:34 pm

Perfect ! Thanks.

djuk Jun 7, 2013 2:06 pm

DiamondClub.org password reset problems
 
Is anyone else having problems with the reset password function on DiamondClub.org? I never seen to receive the emails so I am locked out :-(

No one at BA seems to be able to help and haven't heard back from anyone using the online contact form.

djuk Jun 7, 2013 2:09 pm

Did you get your password reset issue sorted? I have exactly the same problem, I never receive the emails with the reset password?

netd Jun 11, 2013 7:29 pm

Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...

Traveloguy Jun 12, 2013 7:32 am


Originally Posted by netd (Post 20906413)
Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...

Something is being monitored as I put in a request which was definitely actioned by someone. I never got an email, but the problem was definitely fixed.

Call BA. It's your only hope.

sigma421 Jun 13, 2013 1:35 am


Originally Posted by netd (Post 20906413)
Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...

Have you tried sending a message to DiamondClubQueries on here? That account is monitored by Nicci so you should get a response :)

beneix Jun 17, 2013 10:43 am

I am also having problems logging on or resetting my password. I have send a PM to the account suggested, but it is showing latest activity as January 16th so I am not sure there is really anyone monitoring that account?

our_kid Jun 19, 2013 2:18 pm

I emailed them at diamond club - done in about 36 hours :)

MsMyles Aug 22, 2013 6:12 am

I am having this problem as well, I am using the email form but it is constantly saying that my email address is not valid :( No idea how to get in touch with them as I know my email address is the correct one. :(

Using firefox dont know if that makes any difference, cant see why it should.

billinghamn Sep 10, 2013 9:13 am

The password reset seems to do something for me - I get an email, but it appears to have my original password. I.e. it hasn't reset it. When I try logging in with my old password it doesn't allow me to!

MsMyles Sep 11, 2013 11:28 am

Thanks for the reply, I am still struggling with this. Got 20,000 trapped miles I can't get at and can't see any point in using my MBNA AMEX if I can't find a way to get at the Diamond Club rewards.


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