diamondclub.org password reset

Old May 29, 13, 5:13 am
  #1  
Original Poster
 
Join Date: Jun 2010
Location: Regional Vic, Australia
Programs: BAEC Gold, UA*G, former BD*LG :-(
Posts: 250
diamondclub.org password reset

Anyone else having probs? I've been trying for several weeks and the emails after following the "Forgot Password?" link never turn up. Not sure who to contact about it?

I should still be able to login right and transfer my miles to Avios via this portal I thought?
netd is offline  
Old May 29, 13, 2:40 pm
  #2  
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
As per the following page:

https://www.diamondclub.org/iloyal-M...ow?Country=SWP

Originally Posted by dc
The Diamond Club programme has now closed outside of the UK, Australia & New Zealand.

Unfortunately and we do not currently have an Executive Club programme in the south west pacific region, therefore you cannot transfer your destinations miles to Avios. We have frozen your destinations miles balance and we will be in touch soon to let you know what your options are.

You can log into your Diamond Club account to check how many destinations miles you have and to update your personal details. Please ensure that your e-mail address is up to date so that you receive the latest news from us.
Traveloguy is offline  
Old May 30, 13, 7:27 pm
  #3  
Original Poster
 
Join Date: Jun 2010
Location: Regional Vic, Australia
Programs: BAEC Gold, UA*G, former BD*LG :-(
Posts: 250
Am I still missing something, you should be able to login in any case?

BTW While I live in Oz, I use my UK address for my DC account so should still be OK.
netd is offline  
Old May 30, 13, 11:12 pm
  #4  
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
https://www.diamondclub.org/iloyal-M...execution=e4s1
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Old May 30, 13, 11:34 pm
  #5  
Original Poster
 
Join Date: Jun 2010
Location: Regional Vic, Australia
Programs: BAEC Gold, UA*G, former BD*LG :-(
Posts: 250
Perfect ! Thanks.
netd is offline  
Old Jun 7, 13, 2:06 pm
  #6  
 
Join Date: Jun 2013
Posts: 2
DiamondClub.org password reset problems

Is anyone else having problems with the reset password function on DiamondClub.org? I never seen to receive the emails so I am locked out :-(

No one at BA seems to be able to help and haven't heard back from anyone using the online contact form.
djuk is offline  
Old Jun 7, 13, 2:09 pm
  #7  
 
Join Date: Jun 2013
Posts: 2
Did you get your password reset issue sorted? I have exactly the same problem, I never receive the emails with the reset password?
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Old Jun 11, 13, 7:29 pm
  #8  
Original Poster
 
Join Date: Jun 2010
Location: Regional Vic, Australia
Programs: BAEC Gold, UA*G, former BD*LG :-(
Posts: 250
Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...
netd is offline  
Old Jun 12, 13, 7:32 am
  #9  
 
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Originally Posted by netd View Post
Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...
Something is being monitored as I put in a request which was definitely actioned by someone. I never got an email, but the problem was definitely fixed.

Call BA. It's your only hope.
Traveloguy is offline  
Old Jun 13, 13, 1:35 am
  #10  
 
Join Date: Oct 2009
Location: Manchester, UK
Programs: BA Bronze, BD Blue :(, Le Club Accorhotels Silver, AF/NH Pleb
Posts: 1,444
Originally Posted by netd View Post
Actually no. Nothing out of them since using the contact details form Traveloguy pointed me at, I suspect no-one is monitoring or maintaining this site...
Have you tried sending a message to DiamondClubQueries on here? That account is monitored by Nicci so you should get a response
sigma421 is offline  
Old Jun 17, 13, 10:43 am
  #11  
 
Join Date: Jun 2013
Posts: 1
I am also having problems logging on or resetting my password. I have send a PM to the account suggested, but it is showing latest activity as January 16th so I am not sure there is really anyone monitoring that account?
beneix is offline  
Old Jun 19, 13, 2:18 pm
  #12  
 
Join Date: Aug 2006
Programs: BAEC Gold/GGL/CCR, IHG Spire
Posts: 833
I emailed them at diamond club - done in about 36 hours
our_kid is online now  
Old Aug 22, 13, 6:12 am
  #13  
 
Join Date: Aug 2009
Posts: 44
I am having this problem as well, I am using the email form but it is constantly saying that my email address is not valid No idea how to get in touch with them as I know my email address is the correct one.

Using firefox dont know if that makes any difference, cant see why it should.
MsMyles is offline  
Old Sep 10, 13, 9:13 am
  #14  
 
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,868
The password reset seems to do something for me - I get an email, but it appears to have my original password. I.e. it hasn't reset it. When I try logging in with my old password it doesn't allow me to!
billinghamn is offline  
Old Sep 11, 13, 11:28 am
  #15  
 
Join Date: Aug 2009
Posts: 44
Thanks for the reply, I am still struggling with this. Got 20,000 trapped miles I can't get at and can't see any point in using my MBNA AMEX if I can't find a way to get at the Diamond Club rewards.
MsMyles is offline  

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