Code share awards policy
 

Please can you advise on codeshare awards policy. I can see availability using Continental tool for two C class seats LHR-LAX direct on 21 November on flight Flight: CO9749 Operated by Virgin Atlantic Airways, but when I phoned ICC the agent could only offer me an indirect flight via EWR to LAX on CO.

Thanks

It is the operating carrier that counts. In this case, a standard Star Alliance redemption search wouldn't show up the Virgin Atlantic flight as an option.

You could ask the call centre to search for the Virgin Atlantic flight specifically (the CO codeshare is irrelevant in this case), but you would have to pay a higher amount for the redemption as it is on Virgin Atlantic. You also would have to book a round trip as you can't do a one way redemption on VS.

Thanks for clarifying. I thought that this was probably the case. VS not a good deal with *A. So will continue to wait for NZ1.