Charged for intermediate, given compact
Oct 27, 2011, 7:33 pm
#1
Original Poster
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
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Charged for intermediate, given compact
I had a rental this morning for a one-way. My reservation was for an intermediate, but I was given a compact (ford focus). My receipt explicitly shows that I was given a compact but charged for an intermediate.
- Is this ok for them to do because I had a one-way rental?
- If not, just go back through customer service for refund/certificates?
- Is this ok for them to do because I had a one-way rental?
- If not, just go back through customer service for refund/certificates?
Oct 27, 2011, 7:40 pm
#2
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Join Date: May 2006
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I do believe that the newer Focii are considered to be intermediates.
The Chevrolet Cruz is considered an intermediate, and the Focus is virtually identical in size.
http://www.avis.com/car-rental/conte...navId=T4M01S00
The Chevrolet Cruz is considered an intermediate, and the Focus is virtually identical in size.
http://www.avis.com/car-rental/conte...navId=T4M01S00
Oct 28, 2011, 3:21 pm
#4
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
First, check the AWD you used and ensure there is a price difference between the two, as there sometimes isnt. If so: go to Avis.com and write a complaint. If that doesn't work, dispute it with your credit card and/or go to the better business bureau. Tell Avis that you want the price difference AND ALL ASSOCIATED taxes/fees/etc refunded. They might try to say that the taxes/etc cannot be refunded, but they definitely can be. I've had issues like this before and they don't like to refund anything more than the base rate if they don't have to.
Oct 28, 2011, 3:25 pm
#5
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First, check the AWD you used and ensure there is a price difference between the two, as there sometimes isnt. If so: go to Avis.com and write a complaint. If that doesn't work, dispute it with your credit card and/or go to the better business bureau. Tell Avis that you want the price difference AND ALL ASSOCIATED taxes/fees/etc refunded. They might try to say that the taxes/etc cannot be refunded, but they definitely can be. I've had issues like this before and they don't like to refund anything more than the base rate if they don't have to.
Oct 28, 2011, 3:31 pm
#6
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
For most every business, this works well. However, with Avis, whenever I've called the number for most intermediate or large stations, you cannot really talk with someone on-site. You can pick many options, but they route you to general Avis numbers, and not someone on-site, unfortunately.
Oct 28, 2011, 6:27 pm
#7
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For most every business, this works well. However, with Avis, whenever I've called the number for most intermediate or large stations, you cannot really talk with someone on-site. You can pick many options, but they route you to general Avis numbers, and not someone on-site, unfortunately.
Oct 28, 2011, 7:07 pm
#8
Original Poster
Join Date: Dec 2002
Location: Grand Rapids, MI
Programs: Bonvoy LTT, Hyatt Exp, AA 1MM, UA Silver, Hertz PC, Avis PC
Posts: 970
Thanks for all the responses.
I was a bit surprised that this was a compact (size wasn't horrible), but the the receipt says:
Car Group Rented: COMPACT
Car Group Charged: INTERMEDIATE
It's my corporate AWD, and there's definitely a price difference (a whole $2/day)
I'll try that next week. The challenge is that this is a non-airport location, and the manager isn't there every day (had to deal with them on a prior rental where they claimed they couldn't find the GPS I'd left in the car on an after-hours dropoff.
I do believe that the newer Focii are considered to be intermediates.
The Chevrolet Cruz is considered an intermediate, and the Focus is virtually identical in size.
http://www.avis.com/car-rental/conte...navId=T4M01S00
The Chevrolet Cruz is considered an intermediate, and the Focus is virtually identical in size.
http://www.avis.com/car-rental/conte...navId=T4M01S00
Car Group Rented: COMPACT
Car Group Charged: INTERMEDIATE
I'll try that next week. The challenge is that this is a non-airport location, and the manager isn't there every day (had to deal with them on a prior rental where they claimed they couldn't find the GPS I'd left in the car on an after-hours dropoff.