Has anyone had any success booking any TG through LM?
I'm seeing availability on LM, AC, UA etc But i keep getting error 2.1 and agents on the phone dont see anything

THAI blocks certain programs from accessing redemptions. So LM can't book TG at the moment.

LM see the TG awards but can't book them..
Unfortunately LM doesn't even see SQ awards, whereas I can see them on AC and UA.. very unfortunate

Correct. One of the quirks about LM.

Quirks?

hey OP! What ended up happening? Same thing happened to me. Saw availability for the flights I want on both Avianca and also United. I transferred points over to and then got screwed over with the 2.1 error. I called customer service and they said they didn’t see anything open, so now I’m stuck with points in my account as well

Not OP - but I'm running into the same issues :( do you mind if I ask what routing you're trying to book? I'm trying to book TG from TPE -> BKK -> CDG, with the BKK -> CDG segment in J, but none of the agents can see the second leg in J, only Y :(

Hi! Sorry for the late reply. I actually used AwardTool to search and book the seats, and actually don’t get route I initially purchased the miles for.

Sadly, this 2.1 error has been around for years, but it has gotten progressively worse, agreed.

Unfortunately that means LM redemtions have become a bit of a gamble these days in my view which is why I'm not topping up the measley ~6k mls I have any longer.

For anyone who did their homework and checked availability via other programs/ tools as well as via LM, but still is stuck, my only recommendation is persistence (as silly as that may sound) combined with a high degree of flexibility with regards to carriers, routes and dates.

I know first hand how frustrating it can be, it took me over a year to finally be able to redeem my last 156k mls for two one-way SE Asia - Europe // Europe - SE Asia Biz itineraries when the "stars aligned" and availability and bookability finally worked.

Whoever thinks they'll be able to get LM to give them their money back has a serious uphill battle on their hands and I'd reckon chances of getting a Columbian company to return funds they collected are super slim and routes like CC charge backs or so will stand on "thin ice" as LM never promised what can be redeemed with those miles.

Better (IMHO) to invest that time into finding something actually bookable that helps recover money spend on the miles. Usually (as pogonation noted in the TG bookings via LM thread), if the flights show via Smart Search (yes, the moniker is debateable, but that's not the point) then the chances of the flights being actually bookable increases. If they come up only via carrier search, the chances of them being actually bookable can vary greatly and often may not work. I share the same experience. YMMV.

Hi! It has been almost a year since your post, and I am wondering if your issue was resolved? It's my first time transferring points to Lifemiles. I just transferred a huge chunk of my bank points to Lifemiles this morning, checked for availability in both Lifemiles and airlines before proceeding with the transfer. I am getting the same error message. I am afraid it seems like a scam? Customer service has not helped, telling me to check again every 2 hrs. I checked the internet and seems like Lifemiles has a bad reputation. I should have known better, but Lifemiles is a transfer partner of major banks and is even in travel points website like Roame.com. so I did not think I would encounter this. Were they able to resolve your issue?

No not a scam. Perhaps you should have check the Internet before tranferring points to LifeMiles. Availability, percieved or otherwise, is no indication the itinerary can be booked via miles. Now you have miles in your LifeMiles and account and can start searching. If one itinerary doesn't work, search for another.

Yes you have been robbed by Lifemiles/Avianca as many others including me aha.