Error message
 

Hi all, I have encountered a problem in redeeming Swiss Airlines from ZRH to DXB with the following messages on both lifemiles.com and the app.

We're sorry, but we couldn't process your request. Please try again. If the issue persists, we invite you to visit our Help Center.

E: 6

I have no problem redeeming other routes.

See if any expertise can advise how to resolve. Much appreciated.

The website sometimes doesn't work for no apparent reason. In this case, call the contact center and they should be able to make the booking for you over the phone, assuming the award is still available. I have to warn you though, actual ticketing requires a separate department to email you a payment link, and last time I did that they f***ed up and didn't ticket it even when I paid. It was a pain in the *** to get it resolved. Good luck.

I’ve seen this error message come up when it’s phantom space and someone has grabbed the seat