Ready to Charge Back
Aug 13, 2019, 6:05 pm
#17
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
It sounds like you paid $200 as a redeposit fee, despite being within the 24 hours. If that is true, then I would ask for a refund and then file a chargeback. Do not initiate the chargeback before completing your travel! You are lucky that your travel is within 60 days. As others noted, you are always at risk of adverse action when you push issues. Please weigh the risks and benefits carefully.
No one has posted the actual AV terms but the US DOT requires airlines to offer either a 24 hour free hold or free cancel provided the ticket touches US soil and does not depart within 1 week. So AV is likely in violation of their own contract as well as DOT regs.
Good luck!
No one has posted the actual AV terms but the US DOT requires airlines to offer either a 24 hour free hold or free cancel provided the ticket touches US soil and does not depart within 1 week. So AV is likely in violation of their own contract as well as DOT regs.
Good luck!
Aug 14, 2019, 12:22 am
#18
Join Date: Oct 2011
Posts: 3,838
No one has posted the actual AV terms but the US DOT requires airlines to offer either a 24 hour free hold or free cancel provided the ticket touches US soil and does not depart within 1 week. So AV is likely in violation of their own contract as well as DOT regs.
Aug 26, 2019, 11:55 pm
#19
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Actually it’s not BS, and if you ever tried booking an award ticket, they give you 24 hours to change it. My flight happened to be booked at 11:43 PM Eastern time. So therefore they said I had until midnight to cancel, and not 24 hours. When I inquired further they said that’s how the computer systems work and there was nothing they can do so I went ahead and charged back since they broke their own terms and conditions. No problems thus far.
This is how business is done in South America and how their airline works... I don’t know what it’s worth but I’m just sharing my experience. I got a full refund through my credit card company.
This is how business is done in South America and how their airline works... I don’t know what it’s worth but I’m just sharing my experience. I got a full refund through my credit card company.
Aug 27, 2019, 12:07 am
#20
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Actually it’s not BS, and if you ever tried booking an award ticket, they give you 24 hours to change it. My flight happened to be booked at 11:43 PM Eastern time. So therefore they said I had until midnight to cancel, and not 24 hours. When I inquired further they said that’s how the computer systems work and there was nothing they can do so I went ahead and charged back since they broke their own terms and conditions. No problems thus far.
This is how business is done in South America and how their airline works... I don’t know what it’s worth but I’m just sharing my experience. I got a full refund through my credit card company.
Aug 29, 2019, 1:15 am
#22
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
So far so good! I got the money I was cheated out of back, and my account is still open. The way they wrote this website I cannot imagine they’re going to figure this out.