Sign-On Issues?
Jun 23, 2016, 5:44 am
#1
Original Poster
Join Date: Jul 2008
Posts: 221
Sign-On Issues?
Lifemiles.com was down for several hours last night and this morning my Login/Password does not work. Tried with both my username and my Lifemiles#. Then tried to get a new Password but the screen kept refreshing without doing anything.
Anyone else noticing these issues?
Anyone else noticing these issues?
Jun 26, 2016, 12:23 pm
#8
Join Date: Oct 2013
Location: New York, NY
Programs: AA EX PLAT AC Alititude 50K Alaska MVP 75K Hilton Diamond
Posts: 83
I used to use my email to log in but have been unable to do so for at least for 4 days. Today I use my LM# to log in but there is a message said " there is a restriction of my account please email customer service" Does have body know what's going on?
Jun 26, 2016, 10:05 pm
#9
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
same for me... "Access to your account has been restricted, please contact here". I emailed and they have asked me to scan and send a pic of my passport.
Jun 27, 2016, 12:21 pm
#11
Join Date: Oct 2013
Location: New York, NY
Programs: AA EX PLAT AC Alititude 50K Alaska MVP 75K Hilton Diamond
Posts: 83
I did the same, sent them my passport today and get a email from them saying " your account number is block for prevention. We need a phone number to contact you and give you assist for your account access." does this sound fishy to you guys?
Jun 28, 2016, 1:21 am
#12
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
I didn't end up sending in any scans however my account has now been unlocked. Sums up Lifemiles..
Last edited by Guvner067; Jun 28, 2016 at 1:26 am
Jul 2, 2016, 7:06 pm
#13
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Got an email saying large number of accounts had been hacked but only user names/email addresses and not passwords, so access was being restricted to using account number + password only as these had not been hacked
Jul 7, 2016, 11:44 am
#14
Join Date: Nov 2011
Location: San Francisco, CA
Programs: UA Gold, Hyatt Globalist
Posts: 68
Account breach
I was one of the victims of the Lifemiles security breach. My son's account was hacked and drained. He had 19,000 miles which they used to purchase a ticket in his name from Bogota to Miami on July 15th. I'm less worried about getting his miles refunded and more worried by the fact that someone likely is forging documents in his name to be able to board the plane. Scary stuff.