Lifemiles no availability for Lufthansa Group
Apr 16, 2024, 8:09 am
#6
Original Poster
Join Date: Aug 2014
Posts: 106
Has anyone tried contacting them via the Help form to see if they can see availability?
Apr 16, 2024, 4:27 pm
#7
Join Date: May 2020
Programs: Lifemiles, Marriott Titanium,
Posts: 54
yes it happened back in the fall last year. I had to call them because they had no clue that the system wasnt showing lh/lx/os flight.. If you need to book in a near future, I would call them and have them do a ticket for their it department
Apr 17, 2024, 1:32 am
#8
Join Date: Sep 2023
Posts: 4
You mean that they still can book a specific ticket although these are not showing on the website?
Apr 17, 2024, 3:35 am
#9
Join Date: May 2020
Programs: Lifemiles, Marriott Titanium,
Posts: 54
no, what I meant that they had no idea that there was no availability showing for Lufthansa group. Unless someone calls and brings it to their attention it might not get fixed. When I called they had no idea there was something wrong…
Apr 17, 2024, 4:11 am
#12
Join Date: Sep 2023
Posts: 4
Apr 17, 2024, 2:52 pm
#13
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,698
I just noticed this today - I was looking to book a flight to Europe and there is never any LH availability whatsoever. Hopefully it will reappear soon..
Apr 17, 2024, 4:36 pm
#14
Join Date: Apr 2024
Posts: 11
I've called them five times so far. It seems that the call center agents are either unaware of the issue or unwilling to acknowledge it. Their standard response is that they simply don't have availability and that award flights are subject to availability, advising me to check back later.
After a 30-minute conversation with an agent yesterday, I hope I managed to convey the magnitude of the issue and received a case number in return.
Does anyone know how to communicate directly with their management? I'm concerned that if we don't take action, the issue will continue.
After a 30-minute conversation with an agent yesterday, I hope I managed to convey the magnitude of the issue and received a case number in return.
Does anyone know how to communicate directly with their management? I'm concerned that if we don't take action, the issue will continue.
Apr 17, 2024, 4:41 pm
#15
Join Date: Apr 2024
Posts: 11
I’m calling them daily about this, since Friday last week, and the agents always tell me that I’m the first one to raise the issue.