I can confirm the new egates do not work with a US passport without registration and payment of the fee.

Thanks for reporting back on TSA arrivals. Hopefully someone else can provide a report for TPE to corroborate the post from minhaoxue.

Same at TPE. Preregistration required for foreigners to use egate. The line for foreigners was probably about 300 people long for the immigrant counters, and none at all for Taiwan citizens.

the new generation egates are up and under testing.

Also just want to note how amazingly efficient TPE is. Flight parked at T1 and door opened at 6. Even with having to walk to T2 to clear immigration (which at least is a 5 minute walk), I stepped out of the restricted area with luggage in hand by 6:15. Man, I love TPE.

Thanks for confirming. Perhaps e-Gate for Global Entry will continue to be useful after all.

Or save your money and get an APEC card. After being booted away from the e-gate, I bypassed the hoi paloi and went to the empty APEC counter and was done in a minute.

I’ve had trouble showing when I entered Taiwan to some local businesses (some banks, smaller hotels, telecom providers).

They point to my old visa-exempt entry stamps from many years ago. To make matters worse, I have recent exit stamps but no recent entry stamps (the APEC exit line is shorter than e-Gate exit line).

Then I show my passport’s e-gate / immigration blue exemption stamp. About 75% of the time, the merchant still does not understand, but proceeds with the transaction anyway.

Anyone know a solution for when the merchant insists on proof of entry? Flight itinerary/receipt did not convince them.

I've never encountered a merchant who wanted to see my passport before selling me something - in fact, I don't even carry my passport with me in Taiwan, or in Japan unless I'm buying tax free goods.

Yeah, I don't understand why a hotel would care. I've never had an issue with my passport at Bank of Taiwan for transaction there either. Taiwan Mobile didn't care about entry stamps, but they wanted a 2nd ID that was local, such as an NHI card, ARC, driver's/scooter license, etc., instead of something like a passport plus US driver's license. FWIW, the airport location of Taiwan Mobile had no issue swapping out my passport number for my mobile service without supplementary ID and didn't care about stamps.

I could see there being issues with tax free shopping, similar to the TTP in Japan.

Finally, I'm a bit disappointed since I don't know if I'll ever get to use e-Gate for Global Entry again. I've finally gone forward and begun the process of getting an ARC. My next entry to Taiwan will be to add myself to Mrs. Majuki's household register (for which the household registration office might want to see an entry stamp), and the second entry will be, hopefully, with a JFRV from which I'll turn around and obtain an ARC during that trip. I'll definitely look to register for e-Gate after that but with my ARC.

While this means that I won't have anymore tax free shopping, I can readily produce an ARC for the airline check-in staff when they question my lack of entry stamps. :)

The Taiwan eGates have been an unmitigated disaster post-covid. Upon registering in 2018, I had zero issues in 2019 or 2020.

Since 2023, I have been unable to use them without assistance from the desk, which ends up taking longer than simply going through the normal queue would do.

Staff are always quick to accuse me of failing to register (or renew, given how long I’ve been registered), then feign shock when they discover I’ve crossed all my ts and dotted all my is. It’s their ...... computer system.

Every time, the staff assure me that it will never happen again, and every time it at this point, I am thinking I should just use my APEC card and abandon the kiosks entirely. ....ing third-world.

This mirrors my experience. I had no issues 2017 - 2020. I've only had one entry after 2020, and the staff on site insisted I was in the wrong line after the e-Gate failed to work. I got my record updated landside, and I was also assured that things had been fixed. Unfortunately, everyone was being steered toward the e-Gates upon leaving, so I couldn't test to see if NIA actually fixed my record.

I likely won't ever be able to check again based on my post above. (Watch passport control ask why I didn't use the e-Gates upon entering in a few weeks.) :)

I had similar issue with E-gate in Taiwan this year. But mine is more complicated.

I lost my US passport and had to re-apply. So after paying the fee and go through the interview process.

E-gate would work every time entering the country with new passport (still need to fill out arrival card before). But I couldn’t make E-gate work on exiting. It turned out my profile was split between new and old passport. So Egate never registered me for exiting the country with new passport. It was finally fixed on most recent trip.

so far no more issue- just be patient and go talk to custom officer after immigration. They finally merged my profile and it’s ok now:

I'm wondering why you had to reapply for the program.

When I renewed my US passport, I updated my passport on the Global Entry dashboard. NIA pulled my new passport information automatically within a few days after I had updated things on the GE side. My new passport worked the first time at the e-Gates without taking any action with NIA.

GE was updated but NIA never took it.

hence I had to reapply

I might be misunderstanding you but getting an ARC (居留) would not qualify you to be added to another person's household registration. Only the "permanent residency" (定居) registration will allow you to be added to someone's else household registration.

It's the reverse. I first need to be added to Mrs. Majuki's household registration. I can then apply for a resident visa and collect an ARC after entering Taiwan on the resident visa.

I have used e-gates at TSA, TPE and KHH to enter with no problem. But I also do not pay attention to what generation they are.

They are just being pedantic and making sure she meets the requirements to enter Taiwan. If I have a simple roundtrip between Taiwan and China I have always needed to show my onward ticket out of Taiwan when I leave China. It could get sticky if one has a Mainland passport as well as, say, a US passport since that is technically not allowed by China. Then you need to tread carefully....

This is surprising. Never saw a hotel or merchant check on entry stamps. I have heard from a foreign resident of Taiwan that your passport number rejects if you try to buy something tax free.

Glad it worked for you! I renewed my passport last year and was unsure so asked the immigration hotline. Was told to go to a city immigration office to update my record which took all of 5 minutes with no charge. It may have already been updated since I entered through e-gate on the new passport. But the office was two blocks from the original Costco in Taichung so it made a good excuse to get a Costco hotdog for lunch. :)

I forgot to provide this update a week ago, but Mrs. Majuki and I flew back via TPE into Terminal 2. She was able to use the e-Gates without enrolling on her new Taiwanese passport. As a result, she didn't get an entry stamp or the stamp exemption endorsement.

I filled out the online arrival card. While I considered testing the new style e-Gates, I thought it might be prudent to have the entry stamp to show the household registration office. The employee took my passport and our paperwork out of sight to make photocopies at the office, so I don't know if the employee copied or referenced the entry stamp.

I did see signs for non-Taiwanese passports indicating that the e-Gates could be used by other select nationalities Australia, Germany, Italy, Korea, and the United States (for reciprocal applicants via e-Gate for Global Entry members) assuming enrollment. From a cursory glance, I couldn't see any signage that indicated that anybody beyond that had access to use the e-Gates. Since there was no wait for either the e-Gates or manual lanes, we opted to go through passport control immediately rather than inquiring from the e-Gate staff regarding eligibility.

My next anticipated entry will be on a resident visa, so I'll be able to enroll to use the e-Gates on an ARC beyond that. In retrospect, I should have saved myself the NT$3,000 in 2022, but I hadn't planned on applying for an ARC so soon. :)

I finally went through the process and got an ARC, so this post is relevant if anybody else is enrolled in one of the reciprocal programs and later obtains an ARC. The e-Gate website does mention that you will need to revisit an enrollment center upon obtaining an ARC, so that's what I did. Mrs. Majuki and I ventured over to the e-Gate enrollment desk at Terminal 2 at TPE where we had been in January 2023 to sort out my e-Gate for Global Entry renewal. The staff member there said that my passport was already enrolled, so I only had to enroll my ARC. The staff member scanned my ARC and affixed a sticker with the e-Gate logo on the front in the upper right corner. He told me that I could then use either my passport or ARC at the e-Gates. Upon exiting Taiwan, I confirmed with the staff that both documents could be used, which they did. For what it's worth, the animation on the screen at the e-Gate entrance shows the use of an ARC in lieu of a passport, but I used my passport to exit since I had it in hand.

Also, this was the first time I did not have to stand there at the check-in desk while the airline employee thumbed through my passport, looking for a non-existent entry stamp. (Ironically, for both this trip and the September trip, I had an entry stamp, and I had to go through the manual lanes when I entered this time anyway since I was entering on a resident visa.)

Many thanks for this! I am travelling to TPE soon with children and I was hesitating whether I should do this thing online in advance before the flight or on the plane (to pass time). The last thing I want to do is having to do it in an awkward manner online on some dodgy device just after a harrowing flight with family! Glad I did it in advance now.

in taiwan rn and trying to apply for this so i can use the egate when entering taiwan in the future. been running into issues, so got a few questions
1) can't log into the account via chrome on my computer. after login, the login page just refreshes. however, i can occasionally get in via chrome on my s9. is this a frequent issue?
2) i already submitted the application and paid the fee, how long does it take for them to review the application?
3) i have sentri, which comes with global entry. however, on my egate application, they ask what type of trusted traveler program i have. do i put sentri or global entry?
4) when i first submitted the application, i put sentri as my trusted traveler program, but then when i went back to check my application status the next day, there was a tab on the side that said "check and correct application information." when i clicked on it, the application section "trusted traveler program" was highlighted in red, with a section on the side that says "information from GOES system: 'SENTRI Highway (please see suggestions listed below),'" and the note on the bottom says "please confirm and select the correct trusted traveler program." i called them and they were confused also, but mentioned maybe i should probably change it to global entry. so i did, and today, when i logged into the check, my application is still pending, but the tab that said "check and correct application information" is now gone. have you guys encountered this before?
5) i went to TPE to talk to the people and they were even more confused. they said theyve never seen a sentri card, even though i told them that sentri includes global entry. am i out of luck, since my application now says "global entry" but if my application gets approved (global entry listed), during my interview, the card will be a "sentri" card?
thanks everyone

Welcome to FlyerTalk!

1) I haven't had login issues.
2) I only have two data points, but the reviews in each of my applications were fast, within a few hours.
3) I would put Global Entry since this is "e-Gate for Global Entry". NIA is unlikely to know what SENTRI or NEXUS are. (They're barely familiar with Global Entry.)
4) No, but I don't have SENTRI or NEXUS, only Global Entry. Given the number of people signed up for e-Gate for Global Entry, my guess is that you're the first person having applied with a SENTRI card. Perhaps there are others here with a NEXUS card who could provide some insight.
5) I would wait until the application has been approved and then go to the e-Gate enrollment desk at TPE with your approval information. A SENTRI card presents the same as a NEXUS or Global Entry card, and the format of the KTN is compatible. It's just that the name at the top is different. If the NIA employee has a reference image, my guess is that it's chabuduo enough to work.

I arrived at TPE on Sunday evening and proceeded to use the e-Gates with my ARC to check it out. Despite going to the e-Gate enrollment desk and getting an e-Gate sticker affixed to my ARC, my fingerprints weren't on file. I did the enrollment at the e-Gate itself, which I knew that Taiwan passport holders could do, but I didn't know other e-Gate eligible entrants could as well. I will use my ARC to exit tomorrow and my passport during my next entry. I suspect that my passport still is not enrolled. :)