Looking for some datapoints from others who’ve done manual LifeMiles partner bookings.

I booked a Lufthansa Business Class award through Avianca LifeMiles over the phone (JFK - FRA - BOM Dec 17). The agent said they couldn't complete the reservation due to an error, and hung up the phone. A few minutes later, the reservation just appeared in my LifeMiles app on its own, with a PNR even though I didn’t book anything myself, but it is giving an error when I click on Manage My Booking. I called them back and they said it has been booked and they took some of my information and said I will get a payment link soon for the taxes and fees). The PNR shows Waitlisted when I input it into the Lufthansa app.

When I asked about payment, they said I would receive a payment link within 48–72 hours.

Details:

• Airline: Lufthansa
  
• Cabin: Business Class
  
• Booked via: Phone (LifeMiles call center)
  
• PNR: Not communicated by agent - it simply showed up in the app
  
• Lufthansa.com status: Displays WAITLIST when I enter the PNR
  
• Payment: Haven’t received the payment link yet
  
• LifeMiles support said: “Wait 48–72 hours for the payment link"
  

Questions:

1. Is it normal for Lufthansa partner awards booked via LifeMiles to show WAITLIST until ticketing/payment?
   
2. Has anyone else had a PNR auto-populate in the app even when the phone agent didn’t provide it?
   
3. How long does the payment link usually take for a manual LifeMiles booking (LH Business specifically)?
   
4. At what point should I call to re-trigger the link or worry about the space not being confirmed? Already called 3x and received the same wait for 48-72 hr response
   

Appreciate any DPs — first time going through the manual LifeMiles partner process and trying to understand what’s normal here.