Select Packet Arrived
 

Didn't see this mentioned, so here goes:

The PRO - One additional Class Upgrade (3 vs. 2) - all still one hour.

The CON - No 2500 point magazine subscription.

Otherwise, the stylings of the card and materials look virtually identical to last years.

Hmm. Anyone have a report on the new S+ packet?

ivk5

My Select Plus packet came about a week ago. It was virtually identical to last years mag, except no mag sub and an extra upgrade (48 hours)

Got my + kit last Thursday. :)

My S+ kit arrived yesterday, here in suburban BOS. It must have taken a regional instead of the Acela :eek:

Argh! For the second year in a row, my Select packet has not arrived on time.

Last year it was due to the fact that I qualified via the "Points Count Toward Select" promo, but this year I actually earned it the old fashioned way. Once again, I've been calling AGR to figure out what happened. Looks like I'll have to keep on calling until they figure out what happened. Hopefully with the new company it won't be too long.

Either way, I definitely have bad AGR karma... :(

Didn't the Select packets used to contain a coupon for free companion ticket?, or was that just the S+ packet?

As far as I know, the Select kits have always had a combination of Acela Lounge passes/10% off coupons AND 1 Hour Upgrade coupons.

The Select + packets have always had a couple companion tickets AND some 48 hour upgrade coupons.

However, it may have been different before AGR offered S+ and only had one level of loyalty. It was around 3-4 years ago that S+ was added.

Still no Select kit. I've called AGR multiple times and each time I am assured that someone will at least get back to me as to why they didn't send one out. No response. One of the reps said he was "puzzled" why my record didn't show a mailing. He seemed helpful on the phone but did not follow through.

I've also emailed Amtrak Customer Service and have gotten no response.

Looks like this is a serious lack of organization on the part of the AGR servicer. I have to go higher up the chain... Any suggestions on how to get this taken care of?

Sorry to hear that. I'm in the same boat, too. I called four times this month and still no S+ packet. I was also promised a supervisor would call me last week, which never happened.

On the last call, however, the rep had a temporary .pdf S+ card valid through 18 May e-mailed to me. It worked for access to the combined CO/NW lounge at ORD just now.

I just called again today. It sounds like they have no idea what's going on. All they can tell me is "3 to 8 weeks."

Maybe not all hope is lost. On 31 March, an AGR supervisor told me that the fulfillment process for my packet started on 19 March, the day I received the .pdf card, and that it would take 2-4 weeks to process. Sure enough, I finally got the packet on 3 April.

So my advice is to call, persistently ask to speak with a supervisor until you get one, and make sure there's a firm date when fulfillment will start. Call back to verify it actually started on that date, then wait 2-4 weeks.

Interestingly, there's no mention of the CO Presidents Club benefit in the S+ packet, even though it still exists and is specified on the AGR site. Does anyone know if previous years' packets said anything about it?

My packet finally arrived today.

I called last Friday and asked to speak to a supervisor and she said it went into the mail on 31 March.

I still don't have mine. Anyone else?