give us a holler.
Oct 18, 2010, 12:28 pm
#1
Original Poster
Join Date: Dec 2009
Location: Atlanta, GA
Posts: 453
give us a holler.
I'm new to AGR. On Oct. 12, thought I'd email them a couple of questions through the new website. I could get the answers, and also get an idea of how AGR is able to respond to Amtrak customers. The email robo-reply said I would have an answer in 48 hours.Today, Oct. 18, I got the replies. Neither tried to answer my question, and both directed me to call customer service.
Oct 18, 2010, 1:29 pm
#2
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 198
I'm new to AGR. On Oct. 12, thought I'd email them a couple of questions through the new website. I could get the answers, and also get an idea of how AGR is able to respond to Amtrak customers. The email robo-reply said I would have an answer in 48 hours.Today, Oct. 18, I got the replies. Neither tried to answer my question, and both directed me to call customer service.
Welcome to the wonderful world of AGR.
Oct 23, 2010, 11:38 am
#3
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I sent an e-mail requesting missing promo points, getting back "No my job, man! Call a phone rep!" 
I must say the phone rep took my information, and actually called me back a few days later to report, rather ambiguously, that I would have to wait a few weeks for my points to post (after agreeing I was entitled to them). I couldn't understand his English very well, and asked for a supervisor. The rep put me on hold for a few minutes, coming back to say the points were now in my account. ^
I must say the phone rep took my information, and actually called me back a few days later to report, rather ambiguously, that I would have to wait a few weeks for my points to post (after agreeing I was entitled to them). I couldn't understand his English very well, and asked for a supervisor. The rep put me on hold for a few minutes, coming back to say the points were now in my account. ^
Oct 23, 2010, 10:20 pm
#5
Join Date: May 2010
Programs: Amtrak S+, HH GLD, AA 1MM, SPG, UA, TSA Disparager Gold
Posts: 371
Given how the in-house transition has been going, I wouldn't be all that surprised...