Update on the AGR partnership with Continental/United
Nov 16, 2011, 10:13 am
#47
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
Even better...over the weekend during my President's Club visit at IAH, the credential checker tried to tell me that she saw an email that S+ cards were no longer accepted at the new United Clubs. I asked her to either read her email or call a supervisor because since I thought she was mistaken. Eventually, she just let me in.
Nov 17, 2011, 7:24 pm
#48
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
Can United Club members who are legacy Red Carpet Club members get into the ClubAcelas now? I've been a RCC member for years, but I joined the Presidents Club primarily for the ClubAcela deal..and yet my Pres. Club card is taking forever to arrive! Will my Red Carpet Club card work in the meantime?
Nov 17, 2011, 8:37 pm
#49
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Nov 17, 2011, 9:24 pm
#50
Join Date: Sep 2009
Location: PBI
Programs: DL Plat, B6 Mosaic
Posts: 427
Just to add another data point - the last time I entered the Club Acela in New York, I showed my RCC membership card instead of my S+ card just to test and I was admitted with no problem. This was about two weeks ago.
Nov 17, 2011, 11:16 pm
#51
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
Also, is an Amtrak ticket required to enter the club with an RCC/Pres Club Card (or is the card all that is required--meaning that you can use the ClubAcela even if you are riding on the LIRR or NJ Transit that day)?
And, thank you for testing!
Nov 17, 2011, 11:40 pm
#52
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Sadly, UA did inform RCC attendants... with a memo last month explicitly stating that Amtrak S+ members were not allowed into ex-RCCs.
That's in the process of being corrected per AGR Insider. ^
Nov 22, 2011, 10:39 am
#53
Join Date: May 2003
Location: At This Point, Only G*d Knows!
Posts: 3,467
I was passing through ORD and was behind a S+ member trying to enter club using his S+ Card and a UA BP.
The agent said that UNITED and AMTRAK split ways a long time ago and even back then AMTRAK Elites were not welcomed in UA lounges.
The S+ member was very polite (way more polite than I would have been) and apologized for causing any trouble and walked away from the desk, I stopped him and said that he was more than entitled to entry and that if they would not admit him with his credentials than he could be my guest.
I approached the same agent and presented my Lifetime President's Club card and pointed at the S+ member and said he is my guest. The agent looked at me tried to balk claiming that once she denies somebody entrance they cannot gain entrance again. I said uh huh, show me the rule and she just huffed and let us both in.
Dan
The agent said that UNITED and AMTRAK split ways a long time ago and even back then AMTRAK Elites were not welcomed in UA lounges.
The S+ member was very polite (way more polite than I would have been) and apologized for causing any trouble and walked away from the desk, I stopped him and said that he was more than entitled to entry and that if they would not admit him with his credentials than he could be my guest.
I approached the same agent and presented my Lifetime President's Club card and pointed at the S+ member and said he is my guest. The agent looked at me tried to balk claiming that once she denies somebody entrance they cannot gain entrance again. I said uh huh, show me the rule and she just huffed and let us both in.
Dan
Nov 22, 2011, 12:12 pm
#54
Formerly known as CollegeFlyer
Join Date: Jan 2004
Location: JRA
Programs: UA 1K MM, AA PLT, Hyatt Diamond, Marriott Gold, Hertz 5*
Posts: 6,716
I was passing through ORD and was behind a S+ member trying to enter club using his S+ Card and a UA BP.
The agent said that UNITED and AMTRAK split ways a long time ago and even back then AMTRAK Elites were not welcomed in UA lounges.
The S+ member was very polite (way more polite than I would have been) and apologized for causing any trouble and walked away from the desk, I stopped him and said that he was more than entitled to entry and that if they would not admit him with his credentials than he could be my guest.
I approached the same agent and presented my Lifetime President's Club card and pointed at the S+ member and said he is my guest. The agent looked at me tried to balk claiming that once she denies somebody entrance they cannot gain entrance again. I said uh huh, show me the rule and she just huffed and let us both in.
The agent said that UNITED and AMTRAK split ways a long time ago and even back then AMTRAK Elites were not welcomed in UA lounges.
The S+ member was very polite (way more polite than I would have been) and apologized for causing any trouble and walked away from the desk, I stopped him and said that he was more than entitled to entry and that if they would not admit him with his credentials than he could be my guest.
I approached the same agent and presented my Lifetime President's Club card and pointed at the S+ member and said he is my guest. The agent looked at me tried to balk claiming that once she denies somebody entrance they cannot gain entrance again. I said uh huh, show me the rule and she just huffed and let us both in.
Nov 22, 2011, 6:10 pm
#55
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
Update from my end:
AGR Insider has written here and in PM to me that this is real. Select Plus members can access United Club, both old RCCs and Presidents Club.
United called me after I wrote in and told me the email by Amtrak is a mistake. However they are starting to honor the mistake. I told her what AGR Insider told me that this is not a mistake but didn't push too hard given they said they are honoring it. I also told her I know people who have been refused entry more recently.
I will test this again in Dec. I don't hold breath it will work. I did get compensated by United but it's all annoying.
AGR Insider has written here and in PM to me that this is real. Select Plus members can access United Club, both old RCCs and Presidents Club.
United called me after I wrote in and told me the email by Amtrak is a mistake. However they are starting to honor the mistake. I told her what AGR Insider told me that this is not a mistake but didn't push too hard given they said they are honoring it. I also told her I know people who have been refused entry more recently.
I will test this again in Dec. I don't hold breath it will work. I did get compensated by United but it's all annoying.
Nov 24, 2011, 11:29 am
#56
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
I was just denied again at SFO. The attendant showed me an internal e-mail from just yesterday telling attendants that Amtrak S+ aren't allowed in ex-RCCs. This is such an unnecessary debacle.
I was just denied again at SFO. The attendant showed me an internal e-mail from just yesterday telling attendants that Amtrak S+ aren't allowed in ex-RCCs. This is such an unnecessary debacle.
Nov 24, 2011, 11:38 am
#57
Join Date: Jun 2007
Programs: UA 1K MM, AGR SE, SPG Platinum, HH Gold, MR Gold
Posts: 504
I sense nasty politics going on behind scenes, at expense of customers for both sides.
Nov 24, 2011, 11:55 am
#58
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
Guess i will save myself the drama, and just go to the old prez club in lax rather than the old rcc ones
Nov 24, 2011, 4:52 pm
#59
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Well, I was just cheerfully admitted at ORD B5 without so much as any question or comment from the attendant. It was a pleasant surprise, but the inconsistency is baffling.
Nov 24, 2011, 5:25 pm
#60
Join Date: Apr 2005
Location: BOS
Programs: UA 1K_MM, AA EX_PLT Hyatt/Hilton Dia, Mar Gold, IHG PLT, Amtrak S++, Hertz 5Star, Avis First
Posts: 743
I was denied entry yesterday in DEN. I did eventually get in using my LH business class boarding pass. The experience was very annoying.
The attendent in CA BOS told me they have received the memo to accept all RCC and/or PCC cards.
The attendent in CA BOS told me they have received the memo to accept all RCC and/or PCC cards.