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-   -   Problems with Energy Plus points posting (https://www.flyertalk.com/forum/amtrak-guest-rewards/1163272-problems-energy-plus-points-posting.html)

etna Dec 22, 2010 6:18 pm
Problems with Energy Plus points posting
 
Anyone else not get their Dec points for Energy Plus ?

EP Supervisor Dec 23, 2010 9:28 am
Problems with Energy Plus points posting
 
Hello etna,

Please call Energy Plus' toll-free dedicated Connecticut Customer Service line at 1-888-766-3509 and we can research why your points were not posted. I am sure we can get to the bottom of it and correct the situation for you.

jackal Dec 24, 2010 3:28 am
Originally Posted by EP Supervisor (Post 15510881)
Hello etna,

Please call Energy Plus' toll-free dedicated Connecticut Customer Service line at 1-888-766-3509 and we can research why your points were not posted. I am sure we can get to the bottom of it and correct the situation for you.
Great to see some more official representation on FlyerTalk! Welcome to the boards, EP Supervisor!

etna Dec 24, 2010 6:59 am
I called EP's customer service line and the agent was helpful. Main point being there's a lag (15 days or so) between the transaction date and the posting date, and his system showed that Dec. points should appear in AGR accounts soon.


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