Walmart & Amex bring Walmart+ to USA Platinum Card (Paramount Plus added Sept 2022)
#181
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
last weekend, put an <$20 order in and it was ‘shipped’ next day, but delivered by a driver. Another time, we got some sort of Mexican flour - that’s it - that cost about $5, and again, ‘shipped’ free via driver. So really not sure what ships in boxes via a shipper vs. drivers.
I’ve also not only never been asked to tip, but never seen a place where you can actually put one in.
#182
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
Any signup bonuses?
Just joining the Platinum fun this week and have never had a Walmart+ membership... Are there any signup bonuses right now? It looks like some cashback sites had a $25 offer last year but I'm not seeing it now.
Since we live in San Francisco and there is no Walmart nearby, I'm skeptical of the value, but willing to give it a try.
At the beginning of the pandemic, I had ordered a few times with regular shipping. They used the local OnTrac delivery service noteworthy for how many complaints they got for shipment handling when Amazon used to use them.
One of my deliveries was nearly destroyed and yet they still deposited it in the lobby like nothing happened.
Actually, one of the most appealing aspects is access to Scan and Go when shopping in person. When I visit family, Walmart is one of the few shopping choices, and the registers are always backed up and annoying.
Since we live in San Francisco and there is no Walmart nearby, I'm skeptical of the value, but willing to give it a try.
At the beginning of the pandemic, I had ordered a few times with regular shipping. They used the local OnTrac delivery service noteworthy for how many complaints they got for shipment handling when Amazon used to use them.
One of my deliveries was nearly destroyed and yet they still deposited it in the lobby like nothing happened.
Actually, one of the most appealing aspects is access to Scan and Go when shopping in person. When I visit family, Walmart is one of the few shopping choices, and the registers are always backed up and annoying.
#183
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
I only received a refund for 3 out of 6 extra charges. I originally had 7 in May, so 6 of them should have retroactively been refunded and 1 stays for the May charge. FWIW, the reimbursement for charging to a Plat card hasn't happened yet either.
#184
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
my credit from a charge on May 14 took a full 2 weeks, maybe a day or two longer. April was the normal couple of days, but March also took that long (or maybe more).
#187
Join Date: Aug 2013
Posts: 1,710
Usually a few business days but my credit for May is missing in action. Spent 20 mins in chat explaining the benefit to the CSR who told me first the offer had expired and second I had done the "purchase wrong". After sending them links to Amex website describing benefit they said he would issue a manual credit which hasn't posted yet but only a couple of days. If I have to chase it again I am just going to cancel as I barely use it.
#188
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
(A reminder that the forum rules prohibit offering or soliciting a referral in public posts. If you are interested in the offer, I would suggest you read back through the thread and send a private message to a member whose posts are particularly helpful for you.)
#189
Join Date: Sep 2006
Location: xLAS
Posts: 1,362
This benefit is a miserable experience.
I signed up 2 months ago, following the instructions on the card's benefits page, still no credits for the $12.95 and Amex Chat person telling me that the benefit isn't active for my account. It simply says to go to the link "Walmart.com/Plus/AmexPlatinum" and signup then you'll be credited, yet they're saying I missed something?
I signed up 2 months ago, following the instructions on the card's benefits page, still no credits for the $12.95 and Amex Chat person telling me that the benefit isn't active for my account. It simply says to go to the link "Walmart.com/Plus/AmexPlatinum" and signup then you'll be credited, yet they're saying I missed something?
#190
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
A key skill when working in customer service is to invent an explanation when the reason is not known. Try calling the number on the back of your card rather than using the Chat function. Don't mention what you have been told. Let them research.
This said, American Express does seem to be unreliable this year posting all types of credits, and it may have nothing to do with your specific account.
This said, American Express does seem to be unreliable this year posting all types of credits, and it may have nothing to do with your specific account.
#191
Join Date: Sep 2006
Location: xLAS
Posts: 1,362
A key skill when working in customer service is to invent an explanation when the reason is not known. Try calling the number on the back of your card rather than using the Chat function. Don't mention what you have been told. Let them research.
This said, American Express does seem to be unreliable this year posting all types of credits, and it may have nothing to do with your specific account.
This said, American Express does seem to be unreliable this year posting all types of credits, and it may have nothing to do with your specific account.
But as the system is not giving me option to apply manual credit here and also I can't submit enrollment for you, I would request you to please once give a call to our phone team.
As they have more refined access on the account, they should be helping you with best possible way
I want to make sure that you have complete confidence every time you use your card and this gets taken care for you once and for all
If you like I can get you their direct number so you're not transferred, Shall I?
...
You are right Andrew. We are aware some issue is going on with the Walmart+ credits and our technical team is working to resolve this.
Once Again I am very sorry that Despite of our clear intention and good endeavor you've to undergo this discomfiture.
As they have more refined access on the account, they should be helping you with best possible way
I want to make sure that you have complete confidence every time you use your card and this gets taken care for you once and for all
If you like I can get you their direct number so you're not transferred, Shall I?
...
You are right Andrew. We are aware some issue is going on with the Walmart+ credits and our technical team is working to resolve this.
Once Again I am very sorry that Despite of our clear intention and good endeavor you've to undergo this discomfiture.
#194
Join Date: Sep 2006
Location: xLAS
Posts: 1,362
The membership isn't worth the time wasted to ensure you get the credits for it.