Jan 11, 2020, 10:02 am
Last edit by: mia
American Express (USA)Trip Cancellation or Interruption terms:
https://www.americanexpress.com/us/c...ion-terms.html
American Express (USA) Trip Delay terms:
https://www.americanexpress.com/us/c...rip-delay.html
https://www.americanexpress.com/us/c...ion-terms.html
American Express (USA) Trip Delay terms:
https://www.americanexpress.com/us/c...rip-delay.html
Amex (USA) adding trip delay and cancellation coverage to select cards
Oct 15, 2022, 3:28 pm
#482
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Oct 25, 2022, 4:56 pm
#486
Join Date: Jun 2022
Posts: 2
AMEX Platinum Travel Insurance for Cancelled Flight?
Wife and I were booked roundtrip on China Airlines (CI) from Okinawa to Bangkok via Taipei (OKA-TPE-BKK) for Xmas/NYE. Reverse itinerary for the return.
Received an email from CI that the TPE-OKA flight on the return was cancelled. There were three options to continue with CI since they have no partner airlines with sufficient route network to get to OKA. If we'd booked with Thai or EVA I'm sure we could have used some ANA availability:
1) Return 2 days earlier
2) Return 2 days later
3) Take the original BKK-TPE flight, then do a 10 hour layover in the airport and depart the following morning at ~0800. We were informed that we could not be issued a "normal" ticket and we only would have a "transfer" ticket, meaning we have to stay airside and couldn't leave for a hotel stay. Not a fan of overnights in the airports with no lounge access since they all close at ~2330.
Luckily, I've already booked a somewhat doable return with a BKK-NRT direct on Thai, an overnight at Narita at a nearby airport hotel and then an early morning flight on Peach NRT-OKA getting us in the following morning at around 1030. In the end, assuming I get 1/2 the ticket price back from CI (still working this, the time zones are difficult to coordinate getting a call when everyone is open), this new booking only adds about $250 to the total cost of the trip (thank you USD to Yen rate).
Given the cancellation, can I claim the difference under Trip Delay Insurance? In the end, not a big deal and with enough notice not too much hassle from an itinerary and $$$ perspective, but $250 is $250.
Thanks.
Received an email from CI that the TPE-OKA flight on the return was cancelled. There were three options to continue with CI since they have no partner airlines with sufficient route network to get to OKA. If we'd booked with Thai or EVA I'm sure we could have used some ANA availability:
1) Return 2 days earlier
2) Return 2 days later
3) Take the original BKK-TPE flight, then do a 10 hour layover in the airport and depart the following morning at ~0800. We were informed that we could not be issued a "normal" ticket and we only would have a "transfer" ticket, meaning we have to stay airside and couldn't leave for a hotel stay. Not a fan of overnights in the airports with no lounge access since they all close at ~2330.
Luckily, I've already booked a somewhat doable return with a BKK-NRT direct on Thai, an overnight at Narita at a nearby airport hotel and then an early morning flight on Peach NRT-OKA getting us in the following morning at around 1030. In the end, assuming I get 1/2 the ticket price back from CI (still working this, the time zones are difficult to coordinate getting a call when everyone is open), this new booking only adds about $250 to the total cost of the trip (thank you USD to Yen rate).
Given the cancellation, can I claim the difference under Trip Delay Insurance? In the end, not a big deal and with enough notice not too much hassle from an itinerary and $$$ perspective, but $250 is $250.
Thanks.
Oct 26, 2022, 8:57 am
#487
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
You're going to have hard time getting any refund from CI; they'll likely reprice the ticket and your one-way will probably eat up the whole fare.
Oct 26, 2022, 10:30 pm
#488
Join Date: Jun 2022
Posts: 2
It depends on which country your card is issued in, but for a US card that is not a covered loss. Travel delay insurance is basically day of travel coverage; in the case of the AMEX coverage, it only covers delays or cancels due to weather, mechanical, or terrorism.
You're going to have hard time getting any refund from CI; they'll likely reprice the ticket and your one-way will probably eat up the whole fare.
You're going to have hard time getting any refund from CI; they'll likely reprice the ticket and your one-way will probably eat up the whole fare.
I priced out a current ticket for the departure leg (OKA-TPE-BKK) and its about $350 (for the same flights as the original itinerary). Assuming the refund amount for the return leg is about half (~$400), there should be no issues and its basically a wash. If the one way departure on the current itinerary "eats into" the entire fare so the refund amount is abysmal, I should just request a full refund/cancellation and rebook the one way, correct?
Oct 27, 2022, 11:56 am
#489
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
I priced out a current ticket for the departure leg (OKA-TPE-BKK) and its about $350 (for the same flights as the original itinerary). Assuming the refund amount for the return leg is about half (~$400), there should be no issues and its basically a wash. If the one way departure on the current itinerary "eats into" the entire fare so the refund amount is abysmal, I should just request a full refund/cancellation and rebook the one way, correct?
Nov 14, 2022, 12:31 pm
#490
Join Date: Dec 2004
Location: Los Angeles California
Posts: 1,395
AMEX travel insurance available only if card is active?
I had a Platinum card which I closed 2 days back. I had booked a flight for my dependent daughter using my Platinum card. Is travel insurance still 'active' for the trip in Jan 2023 even though the card is now closed? Thanks
Nov 14, 2022, 6:47 pm
#491
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
These benefits do not apply if your card privileges have been cancelled. However, insurance benefits will still apply for any benefit you were eligible for prior to the date that your Eligible Card is suspended or cancelled, subject to the terms and conditions of coverage.
Dec 6, 2022, 6:28 pm
#492
Join Date: Dec 2019
Location: Chicago
Programs: AA Gold
Posts: 562
Has anyone booked a round-trip travel on separate tickets, some of which are purchased entirely with flight credit, and has gotten reimbursed?
For example, AAA-BBB booked with UA FTC and an eligible Amex card; BBB-CCC booked completely with UA FTC; CCC-AAA booked with UA miles and charged taxes&fees to the same Amex card.
For example, AAA-BBB booked with UA FTC and an eligible Amex card; BBB-CCC booked completely with UA FTC; CCC-AAA booked with UA miles and charged taxes&fees to the same Amex card.
Dec 11, 2022, 2:49 pm
#493
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,211
I'm looking to book a safari using my AMEX Platinum. The terms https://www.americanexpress.com/us/c...ion-terms.html seem a bit ambiguous as to whether this would be covered by their trip cancellation insurance since my flights weren't booked with this card. Anyone have experience with this? Thanks!
Dec 11, 2022, 3:37 pm
#494
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
I'm looking to book a safari using my AMEX Platinum. The terms https://www.americanexpress.com/us/c...ion-terms.html seem a bit ambiguous as to whether this would be covered by their trip cancellation insurance since my flights weren't booked with this card. Anyone have experience with this? Thanks!
terms clearly state a trip starts with a departure on a common carrier. So if you haven’t booked your flight in the card, not sure how it might be covered.
Dec 11, 2022, 3:43 pm
#495
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Agreed, the definition of a Covered Trip requires meeting four conditions, and the fourth one is payment for the common carrier transportation with the card:
Covered Trip means a period of round-trip travel to one or more destinations other than an Eligible
Traveler’s city of residence at the time of departure where: (1) The Eligible Traveler departs by
Common Carrier to begin the period of round-trip travel; (2) the period of round-trip travel ends when
the Eligible Traveler returns by Common Carrier to the city of departure; (3) the period of round-trip
travel does not exceed three hundred sixty-five (365) days away from the Eligible Traveler’s city of
residence at the time of departure; and (4) the Eligible Traveler charges the full amount of the cost of
transportation by Common Carrier(s) to your Eligible Card....
Traveler’s city of residence at the time of departure where: (1) The Eligible Traveler departs by
Common Carrier to begin the period of round-trip travel; (2) the period of round-trip travel ends when
the Eligible Traveler returns by Common Carrier to the city of departure; (3) the period of round-trip
travel does not exceed three hundred sixty-five (365) days away from the Eligible Traveler’s city of
residence at the time of departure; and (4) the Eligible Traveler charges the full amount of the cost of
transportation by Common Carrier(s) to your Eligible Card....