Letters saying Amex was unable to send statement notifications to e-mail address
Mar 6, 2018, 8:46 am
#1
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Letters saying Amex was unable to send statement notifications to e-mail address
Has anyone had this happen to them? On several occasions I've received letters in the mail saying Amex wasn't able to send statement notifications to the e-mail I provided. But the e-mail I provided is correct and doesn't need to be updated.
Mar 6, 2018, 9:36 pm
#3
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yeah. I think it is nonsense. I have gotten several such letters over the last few years, my email address works fine.
Mar 7, 2018, 6:52 am
#4
Join Date: Sep 2015
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Unrelated to American Express, I've seen this issue with TIAA. I wonder if the corporate giants have some defective email processing system that returns or generates false information about valid email addresses.
Mar 7, 2018, 10:04 am
#7
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The sender can often see if an email is opened, and if you do not open X consecutive emails this might trigger a notice. Just speculation.
Mar 7, 2018, 10:52 am
#8
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Mar 7, 2018, 10:57 am
#9
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Mar 8, 2018, 7:44 am
#11
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I welcome corrections to my understanding.
Mar 8, 2018, 8:33 am
#12
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That would be poor form on the sender's part. My understanding is that the sent email has a one pixel image that is linked to a URL unique to that message, so when the email client loads the image, the URL notes that it was accessed and the sender assumes the message has been seen. The receiver, however, can tell the email client not to load remote images, and thus could be reading the messages without triggering the sender's detection scheme.
I welcome corrections to my understanding.
I welcome corrections to my understanding.
Apr 2, 2018, 10:15 pm
#15
Join Date: Aug 2005
Location: CLT
Posts: 495
Did you have an autoresponder on your email at any point prior to this happening?
This same thing happens to me like clockwork every December when I go on vacation and set my gmail autoresponder. For the last 3 years. Their system mistakes my vacation autoresponder as the email bouncing back as though it was a sent to a bad email address. It's a PITA, because then you have to go into your account and change it back to paperless settings, for each account, individually, and you have to have the card in hand when you do, as it asks for the security code on the card. Hard to believe they either don't realize this is happening or can't fix it.
This same thing happens to me like clockwork every December when I go on vacation and set my gmail autoresponder. For the last 3 years. Their system mistakes my vacation autoresponder as the email bouncing back as though it was a sent to a bad email address. It's a PITA, because then you have to go into your account and change it back to paperless settings, for each account, individually, and you have to have the card in hand when you do, as it asks for the security code on the card. Hard to believe they either don't realize this is happening or can't fix it.