American Express retention offers (2017-2019).
 

My annual fee posted last statement. I have spending this current spending. If I call to cancel on the last day of this statement (30 days), will my pending SPG points still post? Any Data points on this?

Delta SkyMiles Renewal Offer - 20K Miles
 

I was considering canceling my Delta AmEx Skymiles card, but was offered 20K miles if I paid the $95 renewal fee.

Have others received this offer, or a better / worse offer?

Thanks,

If you use pay with miles, those 20,000 RDMs are worth approximately $200, so your offer is worth at least a hundred dollars more than the fee. This requires purchasing a DL ticket with only DL flights at some point, but DL miles currently never expire. Of course, you might get much better value for an award ticket you want.

Called for PRG during business hours (around 1:40PMEST)

Thanked me for 10+ years of service. Asked me why I was switching, I said I was going to use CSR. Rattled off Amex benefits like non-rotating categories, good categories like grocery, better purchase protection. Then got to the offers:

Some people pay 39,000 MR points to renew. He said he could discount to 19,000
2,500 MR points right now...5,000 more after $1,000 spend for total of 7,500 MR points
$75 statement credit here and now

Went with the 2,500 + 5,000 offer

Is this something new? I never heard of paying AF with MR points before.

No, it's been an option for as long as I can remember, but look at the redemption rate and you will understand why there isn't much discussion. Redeeming 39,000 points to offset $195 is $0.005/point. The special rate offered to pritomd is better, but take into account that $100 of that $195 is refundable.

Called retention number in the wiki today about my Amex personal Plat for annual fee that will appear on next month cycle. Approx. $22k in spend on card last year.

Was offered $200 statement credit or 25k MR... Took the points.

Ameriprise Platinum
 

Called customer service and spoke to them about the annual fee posting about a week ago. I asked if there was any options available regarding the fee. They said since we are a long time member (since 93) the retention dept should be able to do something. Was transferred to the retention dept. They gave us 3 options: 1) pay our annual fee with our membership points but at a discounted rate (wasn't intererested so did not remember what the discounted rate was)
2) $200 credit or 3) 25,000 points. Took the points. We spent around $40K.

Moderator action
 

Retention reports from 2015 - 2016 have been archived HERE.

Today, I was just offered the same on my Amex PLAT - said there was a "Managers Special" where I could pay off my AF with 45,000 points...said normally 75,000-90,000 pts......I declined of course...

I was offered nothing for the first time after 5 years.... $25,000 spend....Mentioned the CSR card......he said he noticed was given 20,000 points last year and said no other offers available besides the Managers Special....

I may HUCA 1 more time before deciding...

Platinum by Morgan Stanley: 20k points for $3k in spend in 90 days. $20k in spend last year (agent noted that I put $60k on my SkyMiles card last year).

Premier Rewards Gold card - 1st year having the card. Annual Fee coming up in 30 days - Offered $100 cash or 20KMR (5k MR points today and 15k after 3k spend in 92 days)

Took Points

Agent also offered to pay for the AF with 19.5kMR points once the fee posts.

Delta Skymiles Gold - $0 spend in last year, received $75 off the $95 AF last year to keep the card. No offer this year, closed the card.

PGR - No offer
 

Called for my wife's Premier Gold Rewards card, annual fee posts this month. No offer available at all. Little spend after bonus was earned. I guess I should get my AA gift cards then cancel the card :)

Called today and said I was thinking of cancelling, but are there any offers?

Like what?

Anything to mitigate the fee.

Well only if you have more than 75,000 MR points. Then you can use that to pay the annual fee.

So that was all I was offered. Not sure if I should try again in a few weeks. Admittedly I did pick this up and meet the spend for the bonus before moving onto other cards. Most of my everyday goes on the Blue cashback.

PRG: Offered $75 cash or 7500MR for $1000 spend in 3 months. $15K spent last year.

DL Skymiles Gold Business - No spend in almost a year. No retention offers.

CSR said DL award miles required were a LOT less for those with a DL Gold AMEX card. I guess he was referring to Delta's Pay with Miles option.

CSR also said I would have to reapply if I wanted to downgrade to a no AF card.

I would call again, not because the retention offer answer is likely to be different, but because the product change answer sounds inaccurate.

Delta Reserve, had for a year, 60k spend (for the bonus mqm), offered $400 credit to offset AF. Accepted.

Biz Rewards Gold with only about $1k spend for the year. They seem like they did not want to offer anything. After speaking with retention dept for about 5 minutes, they offered 5k MR. I took it since I just got the Sams club offer and will also use Amex offers for the rest of the year.

Called today as a Personal Platinum cardholder. Offered 40k points or $400 credit. 2016 spend of $55k. Took the points.

USA card or Hong Kong?

USA card.

But now curious if my Cathay Pacific Elite AMEX would give me any redemption offers (although HK cards do not seem to be as generous as the cards in the US)...

US Personal Platinum : offered $200 statement credit or 25k points. took the points.
Didnt spend much on amex, switched to Chase sapphire cards.

I was offered nothing on the PRG card. I had it for 1 year and had started to use it more lately. I recently got the Business Platinum and so I have been favoring Membership Rewards since they are worth more to me now. It wasn't worth the annual fee to me, so I cancelled.

Could you please share why 40k points is more valuable than the $400 fee since you had to pay the $195 af?
I suppose you transfer them at a good rate and redeem for flights, is that it?

The Platinum card has an AF of $450. 40K MR points is worth more than $400.

I will typically transfer to a mileage program and use my MR points for premium award tickets. I value MR points around $0.1/point... example: redeeming 130k points for a one way CX first class ticket between HKG-JFK, which goes for around USD$15k.

new to asking for retention, so appreciate some advice:

do you guys actually call at Month 11.5 or do you guys only call after the AF posted?

i am 2 weeks away from my first yr anniversary for PRG so wondering if i should be calling now or later for retention offers

I've called both before and After AF posted and had success with both. If before posting it doesn't work just keep calling. Now if you have gotten a retention offer before then the following year you need to wait until 13 months have elapsed before an offer is visible to the reps (if any)

How does this 13 month deal work if the annual fee refunds are no longer prorated?

SPG Personal
 

First year renewal. AF due end of this month. Last year's spend just under 4K.
Keep in mind 3K of that was for 30K bonus. Offered the often reported $25 loyalty credit. Accepted since we still have no idea what is happening to this card as the merger further develops. I also have Marriott Visa and expect to rid myself of at least one card or the other as my number of stays at the combined portfolio will never justify keeping both.

As I understand it, with the 13 month stuff, you can only get a retention offer every other year.

Spent under $20k last year on Business Platinum Amex. Just called for retention offer and was told nothing available.

Personal Platinum, 1st year renewal, was offered $200 or 25K MR. Took the points. Had minimum spend but am a long time AMEX customer.

I have gotten a retention offer for each of the last two years. All of my Amex
Cards: personal plat, EDP, green, SPG.

Have tried a couple of times for a retention offer on the Business Platinum and have been told nothing was available due to the 50% points rebate on pay-with-points added in Nov 2016. I have moderate spend on the card. Has anyone received a Business Plat retention offer in the last couple of months?

Do you recall what each card's offer was?

Amex PRG . Got retention offer of 2500 MR + 5k MR after $1K spend within 92 days . Received same retention offer last year also.

Does anyone have any DP on this?