Membership Rewards (USA) site down?
Dec 18, 2015, 2:33 pm
#3
Join Date: Jan 2015
Location: SFO
Programs: PetCo Pals Rewards
Posts: 531
Membership Rewards (USA) site down?
Is it just me or is membership rewards down?
I get a picture of a beach and:
"THE MEMBERSHIP REWARDS® WEBSITE IS TEMPORARILY UNAVAILABLE."
Possibly related to this?
http://www.flyertalk.com/forum/ameri...-2x-10x-2.html
I get a picture of a beach and:
"THE MEMBERSHIP REWARDS® WEBSITE IS TEMPORARILY UNAVAILABLE."
Possibly related to this?
http://www.flyertalk.com/forum/ameri...-2x-10x-2.html
Dec 18, 2015, 5:08 pm
#4
Join Date: Nov 2015
Posts: 34
Can't see membership rewards
Anyone had this issue before?
For some reason I logged in right now and can no longer see my membership reward balance, it was showing this morning. And now if I click "Points Summary" all I see is my cards and "enroll this card"
For some reason I logged in right now and can no longer see my membership reward balance, it was showing this morning. And now if I click "Points Summary" all I see is my cards and "enroll this card"
Dec 18, 2015, 6:20 pm
#6
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
http://www.flyertalk.com/forum/ameri...ed-2x-10x.html
I just spoke to Amex and they've brought everything down - the agent can't see my balance, either. They don't know when it will be back up.
They clearly don't want to see any more of the redemptions described in that other thread.
Too bad I'm honest - Amazon would have let me redeem 2.8M points...
Greg
Dec 18, 2015, 7:09 pm
#7
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
membershiprewards.com is displaying a Temporarily Unavailable message, but I can still see my Membership Rewards balance on americanexpress.com, and if I click Available Points I can see the Summary and Activity Detail information, and I can navigate from there to the Airline and Hotel partners. My balance is accurate.
Dec 18, 2015, 7:16 pm
#8
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
membershiprewards.com is displaying a Temporarily Unavailable message, but I can still see my Membership Rewards balance on americanexpress.com, and if I click Available Points I can see the Summary and Activity Detail information, and I can navigate from there to the Airline and Hotel partners. My balance is accurate.
Greg
Dec 18, 2015, 7:36 pm
#9
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
I can do the same with Ms mia's account, and her balance is accurate. perhaps they have isolated the accounts which have (or may have) inflated balances, and are doing whatever need to be done to the affected portion of the database.
Dec 18, 2015, 7:37 pm
#10
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I can navigate from the account summary on americanexpress.com to the Avios transfer page just fine. My balance looks correct.
Maybe MR is only down for accounts impacted by the screwup referenced in the other thread?
Maybe MR is only down for accounts impacted by the screwup referenced in the other thread?
Dec 18, 2015, 7:48 pm
#11
Join Date: Mar 2015
Location: SEA
Programs: AS MVP , Delta Gold Medallion, "Credit Card" status for various hotels
Posts: 672
My statement closed a week ago and My MR balance has not changed to reflect the points that were pending last month. Will wait at least until the website is reinstated to call about it.