Scary Amex technical glitch
Jan 24, 2013, 9:43 pm
#1
Original Poster
Join Date: Jun 2012
Posts: 101
Scary Amex technical glitch
This morning I received an email from Amex with the subject:
"Thank You for Your Reward Dollars Redemption"
Order Confirmation Number: XXXXXXX
Order Date: 01/24/2013
Shipping Address:
(My name)
(Unknown address in a different state)
(my email address)
Redemption item: $200 cash back
-----
The only problem is, I did not request for this redemption. At first I was terrified, wondering if someone has hacked into my account. The email seemed legit, with my name and email address. But the $200 was being sent to an out-of-state address I didn't recognize. I called Amex immediately, telling the representative what happened. She said all she could do was to file a report with the technical department, and the problem should be solved in a few hours. After the call I also sent a secure message to Amex. And this is the reply I got a few moments ago:
"It appears that the mentioned correspondence was intended to a different recipient. We're sorry that it got delivered at your email address and regret the inconvenience this may have caused.
I've taken necessary actions in this regards and this shouldn't happen again. Please note that the processing may take about 7 - 10 business days to complete."
7-10 business days? This is scary. I wonder if any of my personal information was sent to a different recipient in the past without me knowing....
"Thank You for Your Reward Dollars Redemption"
Order Confirmation Number: XXXXXXX
Order Date: 01/24/2013
Shipping Address:
(My name)
(Unknown address in a different state)
(my email address)
Redemption item: $200 cash back
-----
The only problem is, I did not request for this redemption. At first I was terrified, wondering if someone has hacked into my account. The email seemed legit, with my name and email address. But the $200 was being sent to an out-of-state address I didn't recognize. I called Amex immediately, telling the representative what happened. She said all she could do was to file a report with the technical department, and the problem should be solved in a few hours. After the call I also sent a secure message to Amex. And this is the reply I got a few moments ago:
"It appears that the mentioned correspondence was intended to a different recipient. We're sorry that it got delivered at your email address and regret the inconvenience this may have caused.
I've taken necessary actions in this regards and this shouldn't happen again. Please note that the processing may take about 7 - 10 business days to complete."
7-10 business days? This is scary. I wonder if any of my personal information was sent to a different recipient in the past without me knowing....
Jan 25, 2013, 7:36 pm
#4
Join Date: Jan 2007
Posts: 2,905
Ever heard of Amex system glitches, errors, and security breaches? 
It's been widely reported over the last few years that there have been security compromises with Amex's (as well as other CC and Banking institutions such as BofA and Citibank) data recovery and backup systems.
It's been widely reported over the last few years that there have been security compromises with Amex's (as well as other CC and Banking institutions such as BofA and Citibank) data recovery and backup systems.