Anyone had such a bad experience with Amex MR?
 

To make a long story short.
Applied for plat card with 50k bonus.
They tell me I'm not eligible as it was targeted.
I send them a screenshot and speak to rep that says they will honor it.
Then get a secure message they won't do it.
I email back, they say sorry for confusion we are going to award it.

Now 3 weeks later, I get a new email stating they won't do it....
Talk to a supervisor, says he can't do nothing, I have to fax the corporate office... I am really at my wits end with them.

If its in your SMs that they will give it to you, try following and tweeting (and then DMing once they follow you back) @AskAmex during business hours.

This is not that uncommon. But in most cases, people get their points. I had a similar experience a couple months ago with a signup bonus for the Amex Delta Gold card. I wouldn't get your blood pressure up too high over it.

Let's just say I was expecting more from them as a company.
And I really do not appreciate wasting my time to go from dept to dept because they can't figure it out by themselves.

Moderator action
 

Substantial discussion of problems with this offer are in this thread:

http://www.flyertalk.com/forum/ameri...tinum-50k.html

Background to understand why American Express customer service is no longer empowered to resolve these problems is in this thread from last summer:

http://www.flyertalk.com/forum/ameri...y-notated.html