Anyone had such a bad experience with Amex MR?

Old Feb 7, 12, 8:14 pm
  #1  
Original Poster
 
Join Date: Jan 2012
Location: Florida
Posts: 238
Anyone had such a bad experience with Amex MR?

To make a long story short.
Applied for plat card with 50k bonus.
They tell me I'm not eligible as it was targeted.
I send them a screenshot and speak to rep that says they will honor it.
Then get a secure message they won't do it.
I email back, they say sorry for confusion we are going to award it.

Now 3 weeks later, I get a new email stating they won't do it....
Talk to a supervisor, says he can't do nothing, I have to fax the corporate office... I am really at my wits end with them.
onefasteuro is offline  
Old Feb 7, 12, 10:02 pm
  #2  
 
Join Date: Feb 2011
Posts: 207
Originally Posted by onefasteuro View Post
To make a long story short.
Applied for plat card with 50k bonus.
They tell me I'm not eligible as it was targeted.
I send them a screenshot and speak to rep that says they will honor it.
Then get a secure message they won't do it.
I email back, they say sorry for confusion we are going to award it.

Now 3 weeks later, I get a new email stating they won't do it....
Talk to a supervisor, says he can't do nothing, I have to fax the corporate office... I am really at my wits end with them.
If its in your SMs that they will give it to you, try following and tweeting (and then DMing once they follow you back) @AskAmex during business hours.
Simpleton is offline  
Old Feb 7, 12, 11:51 pm
  #3  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA PPro. Enterprise Platinum woo-hoo!
Posts: 3,088
This is not that uncommon. But in most cases, people get their points. I had a similar experience a couple months ago with a signup bonus for the Amex Delta Gold card. I wouldn't get your blood pressure up too high over it.
redtop43 is offline  
Old Feb 8, 12, 6:29 am
  #4  
Original Poster
 
Join Date: Jan 2012
Location: Florida
Posts: 238
Let's just say I was expecting more from them as a company.
And I really do not appreciate wasting my time to go from dept to dept because they can't figure it out by themselves.
onefasteuro is offline  
Old Feb 8, 12, 9:46 am
  #5  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,893
Moderator action

Substantial discussion of problems with this offer are in this thread:

http://www.flyertalk.com/forum/ameri...tinum-50k.html

Background to understand why American Express customer service is no longer empowered to resolve these problems is in this thread from last summer:

http://www.flyertalk.com/forum/ameri...y-notated.html
mia is online now  

Thread Tools
Search this Thread