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Amex HHonors bonus points not posting [December 2013]
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!! |
Originally Posted by OnTheRocks
(Post 22030942)
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!! |
Originally Posted by OnTheRocks
(Post 22030942)
So I have to add on another night for a stay at the Conrad Koh Samui and I was short about 50k. I planned on just using gift cards at safeway to earn those quickly. Well my december statement posted with my 8k grocery store spend and a little bit of other legit spend, but I only received 3ppd for the grocery store spend. Has anyone else ever had this problem? I would think that if they saw an itemized statement showing gift card purchases I wouldn't even receive the 3ppd.
Thanks for any help!! I messaged them and they said they would look into it. FYI mine was legit spend at a Grocery store that I had previously received the bonus for. |
Well I called a couple times and from what they told me I have to wait for them to "investigate" why the points weren't posted. I was told it should take anywhere from 4-6 weeks. Have you guys had any luck with them posting them any sooner?
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Originally Posted by OnTheRocks
(Post 22050271)
Well I called a couple times and from what they told me I have to wait for them to "investigate" why the points weren't posted. I was told it should take anywhere from 4-6 weeks. Have you guys had any luck with them posting them any sooner?
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Originally Posted by steventravel
(Post 22050317)
..."Super Markets" whatever that means
U.S. Supermarkets To earn additional rewards on supermarket purchases, the supermarket must be located in the U.S. A supermarket offers a wide variety of food and household products such as meat, fresh produce, dairy, canned and packaged goods, household cleaners, pharmacy products and pet supplies. (Superstores, convenience stores and warehouse clubs are NOT considered supermarkets.) Examples of merchants* that accept the Card and where you can earn additional rewards include: Gristedes Foodtown Pathmark Shoprite Stop and Shop Vons Whole Foods Winn-Dixie Online supermarkets such as FreshDirect *This is not a complete list. Examples of merchants where you will NOT earn additional rewards include: Specialty stores (e.g., fish markets, cheese shops, wine shops, and other specialty food stores ) Superstores (e.g. Amazon, Target and Wal-Mart) Warehouse clubs (e.g. BJ's Club and Costco Wholesale) |
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Amex surpass bonus points not posting
Just an update received an email tonight saying it was an error with safeway and that the points would post shortly.
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HH 6x/5x at grocery only posting 3x in December?
Have both Surpass and plain Amex HH card. Both statements just posted and all my grocery 6x/5x only posted as 3x in December. Have never had such an issue in the past.
Anyone else seeing this problem? |
Moderator action
Appended farwest101's report to a thread reporting the same, or related, problem.
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Originally Posted by OnTheRocks
(Post 22054572)
Just an update received an email tonight saying it was an error with safeway and that the points would post shortly.
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Happened to me as well. Took over an hour for them to open up an investigation. I then had to send them documentation of all the purchases through the mail. Haven't heard back. The CSR's are all so imcompetent it is unbelieveable.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days. |
Originally Posted by ibleed0range
(Post 22095752)
Happened to me as well. Took over an hour for them to open up an investigation. I then had to send them documentation of all the purchases through the mail. Haven't heard back. The CSR's are all so imcompetent it is unbelieveable.
Edit: Just got a message in my inbox from Amex stating they have applied the missing points to my hilton account except they forgot to type the last number of my hilton account in the message and the points aren't there, I'll give it a few days. |
Originally Posted by steventravel
(Post 22096292)
What documentation did you have to send them?:confused:
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Originally Posted by ibleed0range
(Post 22097070)
I printed a copy of my statement and circled all the purchases. I then typed up a short letter and created a table explaining the exact number of points I am missing and why in terms of a 5 year olds comprehension.
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