Jul 20, 2013, 10:17 pm
Last edit by: mia
Find card benefits and updated information for every AMEX card issued in the USA here: http://www.americanexpress.com/us/co...-benefits.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
American Express Purchase Protection
Dec 27, 2018, 6:43 pm
#706
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
I filed a claim a couple weeks ago for a laptop that fell and is not working properly. Amex Assurance requested a receipt which I provided. Today the status says CLOSED but no letter or anything indicating a approval o denial.
Does this means that it is likely a denial?
Does this means that it is likely a denial?
Dec 27, 2018, 6:48 pm
#707
Join Date: Jan 2010
Posts: 698
I filed a claim a couple weeks ago for a laptop that fell and is not working properly. Amex Assurance requested a receipt which I provided. Today the status says CLOSED but no letter or anything indicating a approval o denial.
Does this means that it is likely a denial?
Does this means that it is likely a denial?
Dec 27, 2018, 6:51 pm
#708
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
Dec 28, 2018, 8:26 am
#709
Join Date: Aug 2014
Posts: 736
I filed a claim a couple weeks ago for a laptop that fell and is not working properly. Amex Assurance requested a receipt which I provided. Today the status says CLOSED but no letter or anything indicating a approval o denial.
Does this means that it is likely a denial?
Does this means that it is likely a denial?
Dec 28, 2018, 8:34 am
#710
Join Date: Jul 2018
Location: Washington, DC, USA
Programs: Amex Membership Rewards, Chase Ultimate Rewards
Posts: 191
Are you sure you also didn't get an email? I've always gotten email with PDF attached + follow-up letter in the mail. However, not sure if the website status shows something before the email letter arrives. But the email version usually arrives before the physical letter.
Yesterday it changed to CLOSED around 6 PM EST.
Email received this morning at 5 AM EST.
First time I called, the representative told me that she couldn't see the decision made and that I had to wait. Called one hour later and the representative told me it was approved.
Dec 28, 2018, 11:14 am
#711
Join Date: Oct 2018
Programs: American Airlines, Delta
Posts: 3
Purchase protection
Hello, does anyone knows how many days normally it would take to get an update on the Purchase protection claim. I had accidentally broken my new apple watch the same day i purchased and its been 4 days before i had been asked to submit the receipt. But after that i have not heard anything back from them yet.
If anyone has any idea on this part, please let me know.
If anyone has any idea on this part, please let me know.
Dec 28, 2018, 4:30 pm
#712
Join Date: May 2005
Location: Los Angeles
Posts: 600
Hello, does anyone knows how many days normally it would take to get an update on the Purchase protection claim. I had accidentally broken my new apple watch the same day i purchased and its been 4 days before i had been asked to submit the receipt. But after that i have not heard anything back from them yet.
If anyone has any idea on this part, please let me know.
If anyone has any idea on this part, please let me know.
Dec 28, 2018, 5:46 pm
#713
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
My son's airpods fell out of his pocket today in a busy walking area (on vacay). We only realized after about an hour. Of course, no sign of them after an hour of searching. Purchased <90 days ago with Gold card. I see that "lost" is only covered on certain cards. Blogs say Gold should cover "lost" but I can't find it in the terms on line. Ultimately they were "stolen" but I'm not sure how to fill out claim.
Dec 28, 2018, 9:56 pm
#714
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
https://www.americanexpress.com/cont...ev%2003-18.pdf
Page 1: Covered Incident means the loss or theft of, or damage, whether by accident or vandalism, to any one item of property purchased worldwide as a gift or for personal or business use and charged to Your Account
Dec 29, 2018, 10:09 am
#715
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
The terms are here:
https://www.americanexpress.com/cont...ev%2003-18.pdf
Page 1: Covered Incident means the loss or theft of, or damage, whether by accident or vandalism, to any one item of property purchased worldwide as a gift or for personal or business use and charged to Your Account
https://www.americanexpress.com/cont...ev%2003-18.pdf
Page 1: Covered Incident means the loss or theft of, or damage, whether by accident or vandalism, to any one item of property purchased worldwide as a gift or for personal or business use and charged to Your Account
Dec 29, 2018, 10:18 am
#716
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,956
Verify that I linked to the correct document by beginning here:
https://www.americanexpress.com/us/c...ion-terms.html
https://www.americanexpress.com/us/c...ion-terms.html
Dec 31, 2018, 9:10 pm
#720
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Verify that I linked to the correct document by beginning here:
https://www.americanexpress.com/us/c...ion-terms.html
https://www.americanexpress.com/us/c...ion-terms.html
It also says exclusions are: "purchases lost or misplaced (lost is only coverable
for Platinum and Centurion Cardmembers, this
exclusion is removed for Platinum and Centurion
Cardmembers)."
Amex terms use "lost" and "loss" in different ways. It feels intentionally confusing.